Yazmin Estevez
Independence
Summary
Multi-tasking and highly motivated leader with desire to take on new challenges. Inspiring manager with extensive experience. In addition 5-year career overseeing human resources operations, including employee relations, organizational structuring and policy development. Well-versed in benefits administration and legal compliance. Forward-thinking with superior problem-solving, conflict management and organizational skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
12
12
years of professional experience
Work History
Cafeteria Manager
KCKPS
08.2023 - Current
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Supervised staff to ensure exceptional customer service to the students in a fast-paced setting.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Managed budgets, analyzing financial data to make informed decisions on purchasing and menu pricing.
- Used Onesource to analyze daily financial statements, balance statements and reimbursable meals.
- Ensured timely food preparation by coordinating kitchen staff schedules effectively based on peak hours of operation.
Sales Manager
Atrium Hospitality
02.2023 - 08.2023
- Developed and implemented strategic sales plans to increase profits and maximize customer satisfaction.
- Created catering menus for corporate events and weddings while maintaining a cost-effective approach.
- Established relationships with clients by providing superior customer service.
- Prepared detailed proposals outlining menu options, costs, delivery times, payment terms.
- Analyzed customer feedback data to identify opportunities for improvement within the catering department.
- Identified new sources of revenue through cross-selling other hotel amenities such as audio and visual equipment rentals or meeting room reservations.
- Inspected banquet room and checked with catering staff
- Managing 3 properties - Embassy Suites, Residence Inn and Homewood
Customer Service Manager
Fogo de Chao
03.2020 - 02.2023
- Provided exceptional customer service to ensure customer satisfaction.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Monitored staff performance to ensure adherence to customer service standards.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Created reports on customer feedback, complaints, and suggestions for management review.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
Operations Manager
Cafebonapetit at Cerner
06.2015 - 02.2020
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Assisted in recruiting and hiring processes by conducting phone screens, scheduling interviews, and completing reference checks.
- Maintained accurate records of employee information such as wages, performance reviews, benefits, leaves of absence.
- Organized and conducted new hire orientation sessions to introduce policies and procedures to employees.
- Provided guidance and support to management team on various HR matters such as compensation packages or employee handbook updates.
- Participated in job fairs and other recruitment events to source potential candidates.
- Created, organized and maintained employee personnel files to keep sensitive data secure.
- Assisted in the preparation of monthly financial statements and reports.
- Assisted with accounts receivable activities such as invoicing, collections, and deposits.
- Reconciled bank accounts on a regular basis.
- Reviewed customer accounts to ensure accuracy of billing information and payment terms.
- Assisted with payroll processing by entering employee hours into the system.
- Sorted documents, matching supporting invoices to procurement documents and verifying invoices for payment.
- Handled bi-weekly payroll services for employees
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Monitored staff performance and addressed issues.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.
Restaurant Manager
Holiday Inn country club plaza
05.2015 - 01.2017
- Ensured compliance with all food safety regulations and sanitation standards.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
Catering Assistant Manager
Food American Vending at Nelson Atkins Museum
04.2013 - 05.2016
- Provided excellent customer service by interacting with guests during events.
- Maintained a safe working environment by adhering to safety protocols at all times.
- Processed payments from customers for catering services received.
- Attended weekly staff meetings with management team to discuss upcoming events and new menu items.
- Coached, mentored and trained team members in order to improve their job performance.
- Assisted in setting up and breaking down catering events.
- Received orders from clients and communicated details to the chef team accordingly.
Education
Some College (No Degree) - Communications
UNAM University On Mexico
Skills
- Hr Collaboration
- Staff Training
- Policies And Procedures Implementation
- Staff Development
- Employee Recruitment
- Team Player
- Sales team training
Additional Information
Also coordinate events ..i have experience on accounting its well, booking events planning events decorating those too. I do trainee .for new hiring...
Languages
spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Cafeteria Manager
KCKPS
08.2023 - Current
Sales Manager
Atrium Hospitality
02.2023 - 08.2023
Customer Service Manager
Fogo de Chao
03.2020 - 02.2023
Operations Manager
Cafebonapetit at Cerner
06.2015 - 02.2020
Restaurant Manager
Holiday Inn country club plaza
05.2015 - 01.2017
Catering Assistant Manager
Food American Vending at Nelson Atkins Museum
04.2013 - 05.2016
Some College (No Degree) - Communications
UNAM University On Mexico
Similar Profiles
Colby FisherColby Fisher
Storeroom Delivery at KCKPSStoreroom Delivery at KCKPS
Rita Ale-Thulung RaiRita Ale-Thulung Rai
School Health Office Assistant at KCKPSSchool Health Office Assistant at KCKPS
Betzaida ImperialeBetzaida Imperiale
Public School K-12 Spanish Teacher at Olathe School District, KCKPS 500, Bishop Ward...Public School K-12 Spanish Teacher at Olathe School District, KCKPS 500, Bishop Ward...