Yasmin Ratliff
Raytown
Summary
Proven to enhance customer satisfaction and streamline operations, my tenure at Spectrum Mobile showcased my adeptness in customer support and critical thinking. Skilled in data entry and patient care, I excel in environments demanding goal-oriented mindsets and organizational skills. Achieved significant improvements in efficiency and customer relations, embodying a results-driven approach with a focus on impactful achievements.
Overview
15
15
years of professional experience
Work History
Mobile Tech Rep 2
Spectrum Mobile
07.2023 - Current
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Answering customer repair and complaint questions and issues .
- Troubleshooting mobile devices
- Activating & porting in mobile numbers from different carriers.
- Informing customers of billing inquires.
Patient Financial Services
Alliancerxwp
11.2017 - 07.2023
- Maintained compliance with industry regulations, ensuring proper handling of sensitive patient data during the billing process.
- Improved patient satisfaction by providing timely and accurate financial information.
- Negotiated payment arrangements with self-pay patients, offering flexible solutions that aligned with their financial capabilities.
- Streamlined billing processes for increased efficiency and accuracy in payment collections.
Patient Care Coordinator
OptumRX
04.2016 - 09.2017
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Assisted Customers With their medications
- Billed Medicare & Medicaid also doing buy & bills to medical doctor offices.
Orderfiller
Jc Penny Warehouse
08.2012 - 01.2014
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes, and prepared shipments.
- Facilitated smooth operations during peak periods, effectively handling increased workload without compromising quality or timeliness of deliveries.
- Implemented effective time management strategies, significantly increasing productivity within tight deadlines.
- Contributed to a safe working environment by adhering to strict safety protocols during all tasks.
Cashier
Ulta
08.2012 - 01.2013
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Located entered in purchases in the cash register
- Maintained Sufficient amounts of change issues in the cash drawer.
Courtesy Clerk
Hy-vee
08.2009 - 05.2012
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
Education
High School Diploma -
Raytown South High School
Raytown , Mo05.2012
Skills
- Customer Support
- Goal-oriented mindset
- Customer Relations
- Data entry proficiency
- Time Managment
- Critical Thinking
- Decision Making
- Patient care
- Organizational Skills
Timeline
Mobile Tech Rep 2
Spectrum Mobile
07.2023 - Current
Patient Financial Services
Alliancerxwp
11.2017 - 07.2023
Patient Care Coordinator
OptumRX
04.2016 - 09.2017
Orderfiller
Jc Penny Warehouse
08.2012 - 01.2014
Cashier
Ulta
08.2012 - 01.2013
Courtesy Clerk
Hy-vee
08.2009 - 05.2012
High School Diploma -
Raytown South High School
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