Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Yasmeen Nguyen

Yasmeen Nguyen

Kansas City,MO

Summary

Experienced hospitality professional with 10 years in service industry and 5 years of specialized bartending expertise. Proven success in restaurant openings, high-volume operations, and guest experience management. Strong leadership background with operational setup and staff training capabilities. Currently pursuing Computer Science degree with completed Full-Stack Software Development certification.

Overview

10
10
years of professional experience

Work History

Bartender

Twin Peaks Restaurants
08.2022 - Current
  • Opening team member responsible for establishing bar operations and service standards from ground up
  • Manage high-volume beverage service in sport bar environment serving 200+ guest during peak times
  • Train new bartending staff on cocktail preparation, POS systems, and customer service protocols
  • Build repeat costumer relationship in competitive sports dining market

Server/Bartender

Hooters Restaurant
07.2016 - 08.2022
  • 6 years of progressive growth in fast-paced dining environment
  • Consistently achieved top sales performance through upselling and customer relationship building
  • Developed expertise in high-volume service and multitasking under pressure

Pharmacy Technician

Walgreens
08.2020 - 12.2020
  • Provided customer service in healthcare setting requiring attention to detail and confidentiality
  • Managed inventory systems and prescription processing
  • Demonstrated ability to work in regulated, precise environment

Guest Experience Leader

Buffalo Wild Wings
06.2015 - 07.2016
  • Opening team leader for new location launch, coordinating front-of-house operations setup
  • Managed guest relations and service recovery, maintaining 95%+ customer satisfaction scores
  • Coordinated with management team to optimize guest flow and service efficiency

Education

Bachelor of Science - Computer Science

University of Missouri
Kansas City, MO
05-2027

Skills

  • Restaurant Opening Operations
  • Customer Relationship Building
  • POS Systems & Technology
  • Cocktail Knowledge & Mixology
  • Multitasking Under Pressure

Languages

English
Native or Bilingual
Vietnamese
Native or Bilingual

Timeline

Bartender

Twin Peaks Restaurants
08.2022 - Current

Pharmacy Technician

Walgreens
08.2020 - 12.2020

Server/Bartender

Hooters Restaurant
07.2016 - 08.2022

Guest Experience Leader

Buffalo Wild Wings
06.2015 - 07.2016

Bachelor of Science - Computer Science

University of Missouri

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Yasmeen Nguyen