Xiangnan Ye
Macau
Summary
Experienced payroll administrator and invoice processor. Developed and executed sales strategies that led to increased revenue and better customer interaction. Expertise in menu development and office management, with proven abilities in time management and leadership to optimize operations.
Overview
9
9
years of professional experience
Work History
Shop Assistant
Macau Shan Ling Jiu Catering Management and Retail Co. Ltd.
Macau
10.2021 - 10.2024
- Managed opening and closing procedures, ensuring the efficient operation of the tea shop.
- Implemented promotional strategies to increase sales and attract new customers.
- Led inventory management, ordering supplies and managing stock levels to minimize waste.
- Assisted in the development of new menu items, contributing to innovation and variety.
- Supervised daily operations, maintaining high standards of cleanliness and organization.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Captain
Macau Century Wei Jing Wan Seafood Hot Pot City
Macau
09.2017 - 09.2021
- Performed market research to compare prices, products, services, and other factors related to purchasing decisions.
- Maintained accurate records of purchases, pricing, and other important data.
- Assisted in the preparation of regularly scheduled reports.
- Updated employee contact information in company database system.
- Created spreadsheets for tracking various types of payroll data such as bonuses or commissions paid out to employees.
- Generated employee paychecks and direct deposit payments in a timely manner.
Food and Beverage Attendant
Macau Jiang Nan Dragon Kitchen
Macau
11.2015 - 08.2017
- Greeted customers promptly and courteously, took orders accurately, and served food and drinks efficiently.
- Demonstrated proficient knowledge of menus, services and promotions to assist customers and team members.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Performed opening, closing duties such as setting up tables, chairs, checking equipment operation, counting money in register drawers.
- Trained new staff on restaurant protocols, customer service, and safety procedures.
Education
Japanese language level 2 diploma -
Zhuhai International Business School
Skills
- Sales strategy development
- Customer service excellence
- Menu planning and development
- Time management skills
- Office administration
- Payroll processing
- Invoice management
References
Ms. Aline Casotti, +853 65517045
Restaurant manager
Chabei Galaxy Entertainment Group
Personal Information
Date of birth: 1991/10/14
Nationality: China, Guangxi
Marital status: married
Height: 165 cm
Weight: 65 kg
Passport: CG1048346
Languages: Mandarin, Cantonese, English
Timeline
Shop Assistant
Macau Shan Ling Jiu Catering Management and Retail Co. Ltd.
10.2021 - 10.2024
Captain
Macau Century Wei Jing Wan Seafood Hot Pot City
09.2017 - 09.2021
Food and Beverage Attendant
Macau Jiang Nan Dragon Kitchen
11.2015 - 08.2017
Japanese language level 2 diploma -
Zhuhai International Business School
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