Xavier Belle
St. Louis
Summary
Dynamic Human Resources professional with experience in employee relations, reporting and compliance. Skilled in talent acquisition, conflict resolution, and policy implementation. Known for reliability and effective communication.
Overview
10
10
years of professional experience
Work History
Human Resources Generalist
Equifax
St. Louis, MO
11.2020 - Current
- Top performer on a team of 13 who facilitated internal & external onboarding processes.
- Ran monthly meetings with clients to run reports & uncover audit errors.
- Maintained up-to-date records of employee information in HRIS system ensuring accurate reporting and data-driven decision making.
- Ran 30-40 reports weekly
- Assisted employees being hired with visa's, employment authorization cards & all government issued documents.
- Analyzed HR metrics to inform strategic decision-making and improve overall organizational effectiveness.
- Provided guidance to managers and employees on talent management, FMLA and benefits.
Account Analyst
Commerce Bank
St. Louis, MO
10.2017 - 11.2020
- Conducted regular audits of High Profile accounts.
- Detected fraudulent activity & developed a plan to dispute charges.
- Analyzed account data to identify trends and recommend solutions for improved client satisfaction.
- Implemented new tracking systems for monitoring account activity, improving operational efficiency and accuracy.
- Identified potential risks within accounts, mitigating potential losses through proactive measures.
- Developed comprehensive reports on account performance, enhancing decision-making processes for management.
Customer Service and Sales Representative
Spectrum
St. Louis, MO
05.2016 - 10.2017
- Survey clients to test satisfaction of service.
- Cultivated relationships with clients to enhance customer satisfaction and loyalty.
- Made 40 calls per day to speak with clients about accounts.
- Developed and executed sales strategies to achieve quarterly revenue targets.
- Resolving customer problems by troubleshooting any error interruptions in service.
- Handling basic customer billing inquiries and payments.
- Implemented CRM systems to streamline tracking of customer interactions and sales metrics.
Education
Business (Associate) -
Saint Louis Christian College
St. Louis, MOHigh School Diploma -
Business (Associate)
O'Fallon, MOSkills
- Reporting
- Presentation
- Process Comprehension
- Record keeping
- SalesForce
- ADP
- Microsoft Office
- Microsoft Outlook
- Workday
- Communication skills
Languages
English
Timeline
Human Resources Generalist
Equifax
11.2020 - Current
Account Analyst
Commerce Bank
10.2017 - 11.2020
Customer Service and Sales Representative
Spectrum
05.2016 - 10.2017
Business (Associate) -
Saint Louis Christian College
High School Diploma -
Business (Associate)