Wai Man (Wyman) Wong

• Accomplished Senior Project Manager with over 8 years of experience leading cross-functional teams to deliver IT solutions and software development projects that meet business objectives.
  
  

Mobile App Solution -
Retails Shopping Mall App

• As Project Manager at Sociedade De Jogos De Macau, S.A, I successfully launched the QR code Gift Card in JA Avenue in SJM, a mobile app that enabled card holders to store value and register for membership on both IOS and Android platforms. The app also featured seamless integration with the POS system, allowing users to top up their balance directly from their mobile device.
  During the project, I effectively managed system changes, issues, and risks that arose, ensuring that progress was closely monitored and controlled across multiple projects. I also engaged and communicated with stakeholders to guide them in defining project scope, ensuring the optimal utilization of resources and meeting project milestones and business benefits.
  HR Mobile App
• Collaborated with HR department to identify and prioritize features for the HR mobile app, resulting in a user-friendly and efficient tool for employees.
• Managed the development and deployment of the HR mobile app, ensuring it was compatible with different devices and platforms.
• Improved communication and employee engagement by implementing new features such as mobile payslips, leave requests, and performance evaluations.
• Monitored and analyzed app usage and feedback, identifying areas for improvement and implementing enhancements to enhance user experience.

Satellite Casino Project Changes Solution

Gaming System Experience

• In addition to my experience managing the IGT systems upgrade, rolling system, and end point scroll board system, I also have extensive experience in upgrading Bally table and server hardware. I collaborated with the satellite IT team to deliver these changes, ensuring smooth transitions and minimal downtime. My expertise in gaming system upgrades and hardware maintenance has allowed me to effectively manage complex projects and ensure high-quality outcomes.

Hotel Backend System

• Experience leading the Parisian PMO team in migrating the Hotel Backend system, Parisian website Wifi landing page, and shuttlebus Wifi and Mobile handheld housekeeping system.
• Proven ability to lead software development teams to deliver IT solutions that meet business needs, create strategic direction for gaming, and related IT web-based applications.
• Rebuilt the L'Arc Macau website and MS SharePoint, captured business requirements, and designed the application using open-source tools, provided IT advice, and cybersecurity advice, and managed the website from design phase to system launch.
• Provided IT and application solutions for business needs and translated user requirements into action items for hotel or gaming marketing events.
• Expertise in project management methodologies, including Agile, and strong skills in stakeholder management, project documentation, testing, deployment, and software architecture.

• Facilitate the definition of project scope, goals and deliverables.

• Develop full scale project plans.

• Manage project resource allocation.

• Plan and schedule project timelines.

• Constantly monitor and report on progress of the project to all stakeholders.

• Present reports defining project progress, problems and solutions.

• Participate Parisian Opening Hotel Projects, including Call Handling System, Call Accounting System (FCS), e-concierge, e-connect and e- recovery system, Baggage Handling System, Limo System, Physical Servers Migrations, totally deploying more than 9 hotel related projects within 6 -8 months.

• Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose.

• Made information about projects, corporate strategies and upcoming projects available to stakeholders in quarterly newsletter.

• Develop Business Intelligence solution - customized SSRS reporting service for casino department and financial department.

• Develop a visualized view for the gaming floor's tables and player's performance information, which provide a crucial and proactive decision on controlling the casino floor activities.

• Develop some intranet website using Microsoft SharePoint features and synchronized the Active Directory staff information with HR system.

• Provide specialist and innovation advice, guidance and leadership in the realization of required IT solutions.

• Understand the Business requirements and ensure the understanding is correct, conduct the coding, arranging the project schedule, organizing the meeting, project demonstration and application management.

• Utilized development tools such as Asp.Net and Joomla to script new applications. such as rebuilt the hotel website

• Develop video and motion graphic clips for the Marketing Department of the Group.

• Design and implement web interfaces and maintain the group web site of L'A Macau.

• Design e-news and e-card using flash and HTML.

• Maintain Car Park System and HR system, using SQL, report to IT Director, take care IT general Operation and purchasing IT devices , arrange IT staff roster for every month, create and organize company online recruitment center.