Winifred Countess

• Greeted customers entering store and responded promptly to customer needs.
• Built relationships with customers to encourage repeat business.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.

• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
• Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
• Built strong relationships with clients to deliver emotional support and companionship.

Assisted Clients with daily living needs to maintain self-esteem and general wellness.

Documented client progress and services performed, reporting changes in client.

Monitored and assisted residents through individual service plans.

Remained alert to problems or health issues of clients and competently responded.

Provided safe mobility support to help patients move around personal and public.

Entertained and/or read aloud to patients to improve mental health and alertness.

• Supported victims, family members and witnesses through law enforcement, healthcare and social services.
• Developed safety plans to meet victims' assessment of need.
• Liaised with members of justice system on behalf of client.
• Accompanied clients to court to clarify processes and procedures.
• Established treatment plans with short and long term goals.
• Collected statistical data and updated documentation to maintain client records.
• Coordinated individual and group counseling to meet victim service standards.
• Assisted clients with gaining insights, establishing clear goals and planning strategies to reach personal targets.
• Referred clients to other specialists, institutions or support services as necessary.
• Helped clients obtain outside specialist services by coordinating referrals and advising on options.
• Wrote reports on clients and maintained required paperwork.
• Leverages excellent oral and written communication skills to interact professionally with staff and clients.
• Counseled individuals, groups or families to help understand problems, deal with crisis situations and develop realistic action plans.
• Compiled detailed client histories using intake forms, interviews and assessments to build complete picture for determining optimal therapeutic approaches.
• Offered perspective on effectiveness of treatments concerning conditions such as depression and anxiety.
• Offered specific advice to help clients work through educational or occupational issues.
• Identified indications of mental deficiency, abnormal behavior or maladjustment through direct observation.
• Evaluated patients' goals, as well as mental and practical conditions, to develop individualized courses of treatment.
• Administered, scored and interpreted psychosocial examinations for assessment of different patient markers.
• Collected information about individuals or clients using interviews, observational techniques and other assessment methods.
• Critically analyzed and interpreted reports related to opioid addiction, self-harm and psychosis across many healthcare domains.
• Attended interagency meetings and networked to create community partnerships.
• Provided comprehensive assessment, goal setting and service plans.
• Spearheaded awareness through public speaking to community and business groups.

• Kept team compliant with security protocols and appearance standards.
• Investigated incidents and wrote reports.
• Oversaw team of security officers and managed scheduling and performance evaluations.
• Coordinated protective service operations with other emergency response agencies.
• Conducted drills to keep security staff on alert and proficient with established plans.
• Developed improved training methods with focus on public safety and officer awareness.
• Served as liaison with public officials, company negotiators and other departments to maintain big picture understanding of security needs covering all corporate assets.
• Submitted documentation for weekly payroll, managed schedules, and enforced policies.
• Liaised with corporate headquarters on compliance with manpower, travel, replacements and operational requirements.
• Verified excellence in regards to security programs, strategies and plans within fast-paced and high-risk environments.
• Completed vulnerability scans to identify at-risk systems and remediate issues.
• Oversaw contract negotiations, budget implementation, disciplinary reviews, training and manpower work schedules.
• Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
• Outlined and maintained security patching schedule to efficiently address ongoing system issues.
• Monitored department's contribution to total store shortage reduction and prevention programs.
• Evaluated security systems and procedures to identify areas for improvement.
• Managed security policies and procedures to promote safety and security of personnel and assets.
• Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies, and plans.
• Established and maintained close working relationships with local law enforcement officers.

Skilled at working independently and collaboratively in a team environment.

Responded to emergency situations and provided first aid following facility.

Supervised 60 employees and performance of task and managed 1200 offenders.

Completed daily work report sheets and delegated task to employees.

Worked effectively at fast-paced environments.

Proven ability to learn quickly.

Self-motivated, with a strong sense personnel responsibility.

Handled inmate searches