Willis Hernandez
Springfield
Summary
Detail-oriented barista and housekeeping professional with a commitment to cleanliness and efficiency. Proven ability to enhance customer satisfaction through exceptional service and strong teamwork.
Overview
2
2
years of professional experience
Work History
Barista
Roberto Cafe
Miami
06.2020 - 05.2021
- Prepared high-quality espresso beverages following standard recipes.
- Maintained cleanliness and organization of the coffee preparation area.
- Assisted customers with menu selections and special requests.
- Managed cash register transactions accurately and efficiently.
- Operated coffee machines and equipment to ensure optimal performance.
Housekeeping Room Attendant
Hilton
Miami
05.2019 - 02.2021
- Cleaned and sanitized guest rooms and common areas daily.
- Replenished room supplies, including toiletries and linens.
- Reported maintenance issues to management for timely resolution.
- Organized housekeeping carts with necessary cleaning supplies and equipment.
- Assisted team members in maintaining high cleanliness standards.
Education
Associate of Science - Nursing Administration
Ozarks Technical Community College
Springfield, Missouri, MO12-2027
Master of Science - Chemical Engineering
Universidad Nacional Experimental Francisco De M
Venezuela12-2012
Skills
- Patient care
- Laboratory techniques
- Chemical analysis
- Health informatics
- Quality assurance
- Time management
- Coffee expertise
- Product upselling
- Soft selling
- Clear communication
- Basic math
- Cleanliness
- POS system operation
- Opening and closing coordination
- Calm demeanor
- Customer service
- Effective communication
- Team collaboration
- Menu memorization
Languages
English
Professional
Spanish
Professional
Timeline
Barista
Roberto Cafe
06.2020 - 05.2021
Housekeeping Room Attendant
Hilton
05.2019 - 02.2021
Associate of Science - Nursing Administration
Ozarks Technical Community College
Master of Science - Chemical Engineering
Universidad Nacional Experimental Francisco De M