Willie Jackson
Butler
Summary
Expert in heavy equipment operation with 4 years of experience in team collaboration, emphasizing safety and quality. Proven track record in maintaining and repairing machinery while interpreting blueprints to enhance operational efficiency. Resilient in addressing challenges in fast-paced environments, consistently ensuring successful project outcomes.
Overview
14
14
years of professional experience
Work History
Heavy Equipment Operator
Peterson Contractors, Incorporated
Reinbeck
06.2022 - Current
- Operated excavators, front-end loaders, skid-steers, and telehandlers for various projects.
- Executed tasks with precision, ensuring compliance with safety standards and minimizing risk on job sites.
- Interpreted blueprints and maps to ensure accurate equipment operation.
- Serviced and maintained various machines.
- Connected hydraulic hoses, belts and mechanical linkages to equipment
- Completed OSHA 10 safety training course.
Manufacturing Technician
Corbion
Kansas City
12.2021 - 06.2022
- Conducted quality inspections on finished products, ensuring adherence to quality standards.
- Collaborated with team members to enhance production workflows, improving efficiency.
- Assisted in training new technicians on equipment operation and safety protocols, facilitating smoother onboarding.
- Utilized hand tools and power tools for precise production tasks.
Credit Analyst (Assistant Manager)
Rent-A-Center
Harrisonville
12.2018 - 06.2021
- Collect revenue from customers with outstanding balances
- Monitored processes and recommended improved payment methods/options, benefiting both organization and customers.
- Provide excellent customer service
- Participated in seminars and additional training to expand knowledge and skills.
- Volunteered for additional assignments to reduce workload for team members.
- Utilized downtime to perform routine tasks, preventing service delays.
- Coordinated timely delivery of furniture to increase customer satisfaction.
- Furniture, appliances, and electronics preparation and refurbishment
- Obtained Class E driver's license for operating vehicles.
Vendor Specialist
Central States Beverage Company
Kansas City
05.2016 - 12.2018
- Communicated lead times and delivery schedules to align with product availability
- Communicated regularly with external and internal customers to understand and meet their needs
- Resolved business problems and escalated issues to ensure smooth operations
- Scanned merchandise for accurate inventory management
- Delivered packaged alcoholic and nonalcoholic beverages
- Monitored beer barrel lines
- Performed extensive manual labor to support team operations
- Certification in Fork Lift operations
- Spread positivity throughout the community
Assistant Manager
Dollar Tree
PiĴsburg
08.2015 - 05.2016
- Held managers and employees accountable for performance goals, tracking progress through store programs.
- Analyzed productivity reports to identify performance trends and inform management strategies.
- Collaborated with store manager to direct and delegate work assignments.
- Reported losses, employee behavioral issues, and customer complaints to upper-level management to facilitate informed decision-making.
- Addressed and resolved customer inquiries and complaints and engaged with customers to determine satisfaction levels with products offered.
Restaurant Crew Member
Sonic, America's Drive-in
Butler
05.2012 - 08.2015
- Prepared quality food in a timely manner with a smile
- Took orders from patrons for food and beverages.
- Engaged customers in friendly conversation, enhancing their experience and satisfaction.
- Answered customer menu questions and offered suggestions based on individual preferences.
- Addressed and resolved customer concerns promptly, collaborating with management on complex issues.
- Gained familiarity with menu ingredients and cooking processes to respond to customer inquiries.
- Maintained a healthy, safe, and clean work environment
- Unloaded shipment trucks to ensure timely stocking of inventory.
Education
Bachelor of Science - Business Management
Pittsburg State University
Pittsburg, KS, United States12-2018
Skills
- Heavy equipment operation
- Rigging safety
- OSHA certification
- Machine maintenance
- Blueprint interpretation
- Safety compliance
- Time management
- Problem solving
- Decision-making
- Team collaboration
- Attention to detail
- Accountability
Timeline
Heavy Equipment Operator
Peterson Contractors, Incorporated
06.2022 - Current
Manufacturing Technician
Corbion
12.2021 - 06.2022
Credit Analyst (Assistant Manager)
Rent-A-Center
12.2018 - 06.2021
Vendor Specialist
Central States Beverage Company
05.2016 - 12.2018
Assistant Manager
Dollar Tree
08.2015 - 05.2016
Restaurant Crew Member
Sonic, America's Drive-in
05.2012 - 08.2015
Bachelor of Science - Business Management
Pittsburg State University