William SHANE Hayes
Springfield
Summary
Dynamic leader with a proven track record at Gold Mountain Communications, adept in sales strategy development and fostering strong leadership. Skilled in driving sales team performance and building client relationships, resulting in significant revenue growth. Employs strategic planning and effective communication to empower teams and exceed goals.
Over 10 years of ministerial experience in dealing with youth, at risk youth and church "politics".
Overview
29
29
years of professional experience
1
1
Certification
Work History
Sales Associate/Supervisor
Gold Mountain Communications
02.2021 - Current
- Enhanced customer satisfaction through attentive service, product knowledge, and prompt issue resolution.
- Conducted regular performance reviews for sales associates, setting clear expectations and goals for professional growth and development.
- Collaborated with other supervisors to share best practices and implement improvements across departments.
- Mentored junior sales associates to improve their selling techniques, resulting in higher individual performance.
- Coordinated staff training sessions on new products or promotions to ensure all team members were well-informed about current offerings.
- Created a positive work environment with clear communication, team building activities, and consistent recognition of achievements.
- Increased sales revenue by developing and implementing effective sales strategies for the team.
- Fostered rapport between associates through incentives like friendly competitions which led to heightened motivation among team members.
- Addressed disciplinary issues fairly and promptly, providing a strong example for other staff members to follow.
- Provided regular feedback on staff performance through evaluations and coaching sessions, promoting continuous professional development.
Customer Service/sales
Blue Nile
10.2018 - 01.2021
- Managed high call volume while maintaining a professional and friendly demeanor with all customers.
- Handled customer returns efficiently, minimizing loss and maintaining customer satisfaction through effective communication skills.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Reduced wait times by quickly processing transactions utilizing point-of-sale systems accurately and efficiently.
- Demonstrated flexibility in adapting to fluctuating workloads, taking on additional responsibilities when needed without compromising quality of service.
- Boosted sales through effective product recommendations tailored to individual customer needs.
- Maintained up-to-date knowledge of products, features, and promotions to better assist customers.
- Developed strong rapport with customers, fostering loyalty and repeat business through attentive service.
- Increased average transaction value with strategic upselling techniques aimed at meeting customer needs.
- Contributed to positive team atmosphere by actively supporting colleagues during peak times or absences.
Purchasing Director
Nearest Exit
09.2017 - 09.2018
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
House Parent
Christian City Children's Village
12.2015 - 04.2017
- Promoted a sense of belonging among residents by fostering a positive group dynamic that emphasized mutual respect, empathy, and understanding.
- Boosted self-esteem among residents by celebrating individual achievements and encouraging personal growth opportunities.
- Implemented conflict resolution strategies to maintain a harmonious living environment for all residents.
- Completed detailed documentation for each resident''s file regarding behavioral observations, incidents reports, progress notes, and other pertinent information.
- Enhanced the quality of life for all residents by organizing engaging activities and events tailored to individual interests.
- Ensured residents'' well-being by closely monitoring their physical, emotional, and mental health status.
- Conducted ongoing assessments of resident progress toward treatment plan goals, adjusting strategies as needed for optimal results.
- Participated in professional development opportunities to stay current on best practices within the residential care field.
- Coordinated with outside service providers to ensure comprehensive care plans were in place for residents requiring additional support services.
House Parent
Baptist Children's Village
04.2013 - 10.2015
- Promoted a sense of belonging among residents by fostering a positive group dynamic that emphasized mutual respect, empathy, and understanding.
- Boosted self-esteem among residents by celebrating individual achievements and encouraging personal growth opportunities.
- Implemented conflict resolution strategies to maintain a harmonious living environment for all residents.
- Completed detailed documentation for each resident''s file regarding behavioral observations, incidents reports, progress notes, and other pertinent information.
- Enhanced the quality of life for all residents by organizing engaging activities and events tailored to individual interests.
- Ensured residents'' well-being by closely monitoring their physical, emotional, and mental health status.
- Conducted ongoing assessments of resident progress toward treatment plan goals, adjusting strategies as needed for optimal results.
- Participated in professional development opportunities to stay current on best practices within the residential care field.
- Coordinated with outside service providers to ensure comprehensive care plans were in place for residents requiring additional support services.
- Collaborated with fellow staff members for smooth transitions and continuity of care between shifts and during changes in residence.
- Maintained a safe living space by conducting regular safety checks and adhering to established guidelines and protocols.
- Contributed insights during team meetings about resident needs, progress, challenges, and potential solutions for improved outcomes.
House Parent
Release Ministries
11.2009 - 03.2013
- Promoted a sense of belonging among residents by fostering a positive group dynamic that emphasized mutual respect, empathy, and understanding.
- Boosted self-esteem among residents by celebrating individual achievements and encouraging personal growth opportunities.
- Implemented conflict resolution strategies to maintain a harmonious living environment for all residents.
- Completed detailed documentation for each resident''s file regarding behavioral observations, incidents reports, progress notes, and other pertinent information.
- Enhanced the quality of life for all residents by organizing engaging activities and events tailored to individual interests.
- Ensured residents'' well-being by closely monitoring their physical, emotional, and mental health status.
- Conducted ongoing assessments of resident progress toward treatment plan goals, adjusting strategies as needed for optimal results.
- Collaborated with fellow staff members for smooth transitions and continuity of care between shifts and during changes in residence.
- Maintained a safe living space by conducting regular safety checks and adhering to established guidelines and protocols.
- Contributed insights during team meetings about resident needs, progress, challenges, and potential solutions for improved outcomes.
- Improved overall house functioning through diligent supervision of daily chores, meal preparation, and household maintenance tasks.
- Provided crisis intervention when necessary, utilizing effective de-escalation techniques to ensure resident safety and wellbeing.
Liaison Between Assembly and Engineering
Baker Oil Tools
02.2007 - 07.2009
- Served as the primary point of contact, fostering strong relationships between internal teams and external partners.
- Coordinated multiple projects simultaneously, ensuring timely completion and alignment with organizational objectives.
- Maintained up-to-date knowledge of industry trends, sharing insights with colleagues to drive continuous improvement efforts.
- Maintained a high degree of professionalism at all times, representing the organization with integrity in both internal and external interactions.
Youth/Associate Pastor
FBC Dixon
10.2004 - 01.2007
- Ensured safety of all participants by adhering to established guidelines and protocols during program sessions.
- Mentored new Youth Associates as they joined the organization, providing guidance and support in their professional development.
- Facilitated open dialogue between parents and staff members, addressing concerns promptly and professionally.
- Contributed to fundraising efforts by assisting with event planning, donor recognition, and grant writing initiatives as needed.
- Coordinated volunteer recruitment efforts that resulted in increased community involvement within various programs.
- Identified opportunities for improvement within existing programming by conducting thorough needs assessments among target populations.
- Assisted in the planning and implementation of age-appropriate curriculum across various programs, ensuring relevance to diverse groups of youth.
- Enhanced youth engagement by implementing innovative and interactive activities in programs.
Youth Minister
Spring Creek Baptist Church
06.2001 - 10.2004
- Communicated with parents and guardians about church policy, events and youth participation.
- Delivered engaging sermons tailored specifically for the youth audience, inspiring spiritual reflection and growth.
- Enhanced youth engagement by incorporating interactive activities and multimedia into ministry programs.
- Promoted a culture of spiritual growth and discipleship, consistently modeling and encouraging a deepened relationship with God.
Run Tester
Goodman Manufacturing
10.1995 - 08.2000
- Ensured compliance with industry standards by rigorously following established testing methodologies and best practices.
- Identified critical bugs through thorough testing processes, enhancing overall product performance.
- Maintained test environment stability by conducting regular maintenance and system upgrades, ensuring accurate testing results.
- Collaborated with development teams to resolve defects and improve the overall stability of applications.
Education
High School Diploma -
Buffalo HS
Buffalo, TXGeneral Studies
University of Houston
Houston, TXLaw
Houston Community College
Houston, TXAssociates in Biblical Studies - Theology
Andersonville Theological Seminary
Andersonville, GASkills
- Sales strategy development
- Strong leadership
- Sales team training
- Verbal and written communication
- Relationship building
- Positive and upbeat
- Goals and performance
- Employee motivation
- Rapport and relationship building
- Sales presentations
- Product knowledge
- Client relationship management
- Training and development
- Goal setting
- Analytical problem solver
- Strategic planning
- Empowers high-performing sales teams
- Operations
- Performance management
- Resolution-oriented
- Sales expertise
- KPI tracking
- Team oversight
- Performance coaching
- Sales coaching
Accomplishments
I am a licensed minister and have provided counseling with adults, youth. and their parents. I have performed many weddings.
Outside of ministry, I have held many management/supervisor positions.
Certification
- Licensed Marriage and Family counseling – Texas State Licensing Boards, if counseling is part of their ministry work.
Timeline
Sales Associate/Supervisor
Gold Mountain Communications
02.2021 - Current
Customer Service/sales
Blue Nile
10.2018 - 01.2021
Purchasing Director
Nearest Exit
09.2017 - 09.2018
House Parent
Christian City Children's Village
12.2015 - 04.2017
House Parent
Baptist Children's Village
04.2013 - 10.2015
House Parent
Release Ministries
11.2009 - 03.2013
Liaison Between Assembly and Engineering
Baker Oil Tools
02.2007 - 07.2009
Youth/Associate Pastor
FBC Dixon
10.2004 - 01.2007
Youth Minister
Spring Creek Baptist Church
06.2001 - 10.2004
Run Tester
Goodman Manufacturing
10.1995 - 08.2000
- Licensed Marriage and Family counseling – Texas State Licensing Boards, if counseling is part of their ministry work.
High School Diploma -
Buffalo HS
General Studies
University of Houston
Law
Houston Community College
Associates in Biblical Studies - Theology
Andersonville Theological Seminary
Similar Profiles
Traci HatlingTraci Hatling
Reporter at Gold Mountain California News Media (formerly Gold Country MediaReporter at Gold Mountain California News Media (formerly Gold Country Media
Christina MattiChristina Matti
Cashier/Stock Controller/Sales Associate at GOLD MOUNTAIN INCCashier/Stock Controller/Sales Associate at GOLD MOUNTAIN INC
Maryann WoodwardMaryann Woodward
Journeyman Butcher at Round Mountain GoldJourneyman Butcher at Round Mountain Gold