William C Kitson
Cuba
Summary
Accomplished General Manager at Scooters Coffee, adept in operations management and leadership, significantly enhanced sales and team efficiency. Expert in problem resolution and time management, fostering strong client and vendor relationships. Proven track record in mentoring staff and driving financial stability, demonstrating both hard and soft skills essential for organizational growth.
Overview
6
6
years of professional experience
Work History
General Manager
Scooters Coffee
12.2023 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
Service Manager
Applebee's Grill + Bar
11.2021 - 12.2023
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Met with customers to discuss service needs and develop effective and practical solutions.
Operator 4
Aerofil Technology Inc.
06.2018 - 11.2021
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Provided on-the-job training to newly hired workers and team members.
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Collaborated with team members to ensure seamless coordination of tasks and efficient completion of projects.
- Reduced equipment downtime by troubleshooting issues and performing timely repairs.
Education
GED -
Cuba High School
Cuba, MO05.2000
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Effective leader
- Efficient multi-tasker
- Training and coaching
- Team Leadership
- Time Management
Timeline
General Manager
Scooters Coffee
12.2023 - Current
Service Manager
Applebee's Grill + Bar
11.2021 - 12.2023
Operator 4
Aerofil Technology Inc.
06.2018 - 11.2021
GED -
Cuba High School
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