William Reed
Kansas City
Summary
Service-driven professional with 10 years of experience across corporate, retail, and hospitality settings. Known for building strong relationships, resolving issues efficiently, and delivering consistent, high-quality service. Demonstrated growth through multiple promotions, trusted with increasing responsibility, and experienced in training others and supporting long-term client satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Account Manager
Lockton
01.2022 - Current
- Managed a $2M book of business directly and supported an additional $5M book alongside Account Executives, serving 25 clients ranging from $1M privately held firms to $5B+ publicly traded contractors.
- Developed and maintained strong client relationships to ensure satisfaction and retention.
- Collaborated with cross-functional teams to deliver tailored insurance solutions for diverse client needs.
- Analyzed market trends to provide insights for client decision-making.
- Managed contract negotiations to optimize terms and conditions for clients.
- Mentored junior account managers, fostering professional growth and enhancing team performance through knowledge sharing.
Bartender
Millburn Country Club
05.2021 - 11.2021
- Managed bar inventory, ensuring optimal stock levels and minimizing waste through efficient ordering practices.
- Trained new staff on bartending techniques, service standards, and club policies to maintain quality service.
- Provided exceptional customer service, resolving guest issues promptly to ensure satisfaction and repeat visits.
Assistant Manager / Cash Accountability
HyVee Foods
03.2015 - 11.2021
- Oversaw daily operations, ensuring adherence to company policies and procedures.
- Trained and onboarded 30+ employees, including 2 Assistant Managers who succeeded in the role after departure.
- Supervised 12-18 employees per shift, ensuring smooth operations across cashier, baggers, and stockers.
- Reconciled $15,000 - $20,000 in daily cash totals per shift and verified bank deliveries of $100,000+, consistently resolving $500+ in discrepancies monthly.
Education
Bachelor of Science - Marketing
University of Kansas
Lawrence, KS12-2021
Skills
- Risk management & policy negotiation
- Business development
- Client relationship management
- Schedule management
- Partnership development
- MS Office Suite (Excel, Word, Power Point, Outlook)
- Teamwork and collaboration
- Goal oriented
- Customer satisfaction
- Cross-functional collaboration
Certification
CRIS - Construction Risk and Insurance Specialist
Timeline
Senior Account Manager
Lockton
01.2022 - Current
Bartender
Millburn Country Club
05.2021 - 11.2021
Assistant Manager / Cash Accountability
HyVee Foods
03.2015 - 11.2021
Bachelor of Science - Marketing
University of Kansas