Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Awards
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William Jenkins

Eureka,MO

Summary

Knowledgeable Remote Work From Home with background in providing compassionate and personalized care to clients. Skilled in assisting with daily activities and creating supportive environment for enhanced well-being. Demonstrated reliability and patience while effectively communicating and adapting to individual needs. Knowledgeable Customer Service Call Center with background in providing compassionate and personalized care to clients. Skilled in assisting with daily activities and creating supportive environment for enhanced well-being. Demonstrated reliability and patience while effectively communicating and adapting to individual needs.

Overview

28
28
years of professional experience

Work History

Personal Caregiver

Took Care 0f My Late Wife
St Louis, Missouri
03.2010 - 01.2025
  • Observed reactions to drugs and therapy treatments
  • Recorded vital signs to detect deviations from norm
  • Performed simple housekeeping task

Customer Operations Specialist

Maritz Corporation
Fenton, MO
10.2006 - 04.2011
  • Answered customer questions, problem solving point system issues and providing available options.
  • Effectively diffused difficult situations with discontented customers.
  • Provided assistance with training of new customer service representatives allowing for increased productivity.
  • Managed high volumes of customer inquiries, effectively prioritizing tasks to meet deadlines consistently.

Customer Service/Telephone Sales Representative

Americall Group Inc.
Fenton, MO
01.2003 - 10.2006
  • Confer with customers by telephone providing information about products and services, take and enter orders, resolve complaints while maintaining exemplary customer service at all time.
  • Documentation of customer interactions, recording details of inquiries, complaints, and comments while producing, measurable outcomes.
  • Delivered seamless verbal presentation based on scripts that describe products or services, in order to influence potential customers to purchase products and services.
  • Contacted businesses or private individuals by telephone in order to solicit sales for goods and services.
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
  • Overcame initial customers' call objections with strong scripts and used persuasive techniques to redirect skeptical callers toward purchases.

Receptionist/Office Clerk

Barnes Jewish Hospital Siteman Cancer Center
, MO
01.1997 - 03.2001
  • Promoted from volunteer position after one year to paid employee based on performance.
  • Ordered lab testing for the department in a quick precise fashion.
  • Answered incoming calls and directed to the correct Departments.
  • Directed patients and families to the correct departments within the hospital.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.

Education

High School Diploma -

Parkway South High School
Ballwin, MO
06.1997

Skills

  • Customer service excellence
  • Effective problem resolution
  • Personal development skills
  • Strong organizational skills
  • Trustworthy team member
  • Professional demeanor
  • Effective task prioritization
  • Timely attendance
  • Organizational time strategies

Accomplishments


  • Perfect Attandence Awards
  • Call Center Awards

Timeline

Personal Caregiver

Took Care 0f My Late Wife
03.2010 - 01.2025

Customer Operations Specialist

Maritz Corporation
10.2006 - 04.2011

Customer Service/Telephone Sales Representative

Americall Group Inc.
01.2003 - 10.2006

Receptionist/Office Clerk

Barnes Jewish Hospital Siteman Cancer Center
01.1997 - 03.2001

High School Diploma -

Parkway South High School

Awards

Perfect Attendance 2 years, Black Belt Status in Martial Arts, Lettered High School Asst. Football Coach, Call Efficiency awards
William Jenkins