William Griffin
Kansas City
Summary
Results-driven professional with extensive experience in service management and customer relations. Skilled in task delegation and process improvement, contributing to enhanced operational efficiency and client satisfaction across diverse environments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Service Technician
Simpson Property Group
Charlotte, NC
03.2020 - Current
- Collaborated with property management to implement efficient service protocols, improving response times.
- Streamlined inventory management processes, reducing downtime for service requests significantly.
- Led troubleshooting efforts for complex repair issues, ensuring timely resolution and minimal disruption.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
Assistant Manager
The Dog Salon
Charlotte, NC
06.2018 - 03.2020
- Supervised daily operations to ensure exceptional customer service and satisfaction.
- Trained and mentored new staff on dog training techniques and salon procedures.
- Developed and implemented efficient scheduling systems for staff and appointments.
- Enhanced product inventory management processes to minimize waste and optimize stock levels.
- Collaborated with management to create marketing strategies that increased client engagement.
- Resolved customer complaints effectively, maintaining high levels of client retention.
Assistant Manager
Pet People
Charlotte, NC
06.2016 - 06.2018
- Provided exceptional customer service to pet owners, enhancing overall shopping experience.
- Assisted in inventory management, ensuring accurate stock levels and product availability.
- Maintained cleanliness and organization of store displays, improving product visibility.
- Educated customers on proper pet care products and services tailored to their needs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Boarding Manager
Ruff Housing Doggie Day And Overnight Care
Greensboro, NC
04.2014 - 06.2016
- Supervised daily operations of boarding facility, ensuring high standards of care and safety for all animals.
- Developed and implemented training programs for staff to enhance animal handling techniques and customer service.
- Streamlined scheduling process for boarding services, improving workflow efficiency and client satisfaction.
- Led initiatives to improve facility maintenance protocols, enhancing the overall environment for pets.
Shift Leader
Camp Bow Wow
Charlotte, NC
08.2012 - 04.2014
- Supervised daily operations to ensure compliance with safety and care standards.
- Trained and mentored staff on effective animal handling and customer service techniques.
- Implemented workflow improvements to enhance efficiency in pet care services.
- Managed scheduling and staffing to optimize resource allocation and service delivery.
Education
Bachelor of Arts - History
University of North Carolina At Charlotte
Charlotte, NC2018
Associate of Arts - History
Guilford Technical Community College
Jamestown, NCSkills
- Attention to detail
- Customer service
- Work with minimal supervision
- Flexible and adaptable
- Front desk operations
- Task delegation
Accomplishments
- I was quickly promoted to being Lodging manager, after working at Ruff Housing for 7 Months. I improved the Lodging department to work more efficiently, and created a better dynamic between the Lodging Department, and the other departments at Ruff Housing.
- Implemented a new scheduling method while at The Dog Salon after listening to input from groomers on ways they could not only take more clients in a day but do it in a way that took stress off of them and increased turnaround.
- Repeatedly commended for working in a safe, efficient, and accurate manner while working at Simpson Properties.
Certification
- Human Resources Certificate- UNCC
Timeline
Service Technician
Simpson Property Group
03.2020 - Current
Assistant Manager
The Dog Salon
06.2018 - 03.2020
Assistant Manager
Pet People
06.2016 - 06.2018
Boarding Manager
Ruff Housing Doggie Day And Overnight Care
04.2014 - 06.2016
Shift Leader
Camp Bow Wow
08.2012 - 04.2014
Bachelor of Arts - History
University of North Carolina At Charlotte
Associate of Arts - History
Guilford Technical Community College