William Doak
Centerview
Summary
Energetic and organized with knack for leadership and problem-solving. Well-versed in strategic planning and operational efficiency, along with strong analytical and communication skills. Committed to driving team success and achieving organizational goals.
Overview
11
11
years of professional experience
Work History
Manager
Dogwood Outdoors
10.2020 - 11.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with customers and suppliers through account development.
Sales Associate
Warrensburg Family Pawn
01.2018 - 10.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Landscape Foreman
Olympic Lawn And Landscape
04.2014 - 01.2018
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Increased efficiency by maintaining a clean and organized work environment both on job sites and at the company yard.
- Performed planting, watering, mulching, and edging of lawns.
- Planted bulbs, trees, bushes, and flowers for residential and commercial clients.
Education
High School Diploma -
Crest Ridge High School
Centerview, MO05.2011
Skills
- Customer service
- Team leadership
- Verbal and written communication
- Documentation and reporting
- Customer relationship management (CRM)
- Sales management
- Negotiation
- Positive attitude
- Multitasking
- Staff training
- Customer relationship management
Timeline
Manager
Dogwood Outdoors
10.2020 - 11.2024
Sales Associate
Warrensburg Family Pawn
01.2018 - 10.2020
Landscape Foreman
Olympic Lawn And Landscape
04.2014 - 01.2018
High School Diploma -
Crest Ridge High School
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