William Kelly
St Louis
Summary
Dynamic and self-motivated professional with exceptional customer service skills, honed at Grafton Street Pub and Grill. Proven ability to enhance guest experiences through effective multitasking and strong communication. Experienced in project scheduling and maintaining operational efficiency, ensuring a seamless dining environment while fostering positive relationships with customers and team members.
Commercial real estate trained and prepared for impactful contributions. Skilled in property analysis, market research, and client relations. Strong focus on team collaboration and achieving results. Adaptable with keen eye for detail and effective communication skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
Grafton Street Pub and Grill
08.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Backserver
Grafton Street Pub and Grill
05.2024 - 08.2024
- Maintained a clean dining environment for guests through efficient table clearing and resetting tasks.
- Expedited service during busy periods by effectively prioritizing tasks based on customer needs and server requirements.
- Facilitated seamless teamwork between front-of-house and back-of-house staff by maintaining open lines of communication regarding guest needs, order statuses, and table availability.
Commercial Real Estate Intern
1045 Properties
12.2022 - 08.2023
- Conducted property tours for prospective tenants to showcase available spaces and features.
- Conducted comparative market analysis to establish competitive rental rates and sales prices for properties within targeted areas.
- Shadowed experienced team members during meetings with clients or site visits; gained valuable insights into deal structures, negotiation techniques and relationship-building practices.
- Developed marketing materials, such as brochures and presentations, to attract potential investors and tenants.
- Provided excellent customer service to both landlords and tenants throughout all stages of transactions.
Assistant Manager
Jimmy Johns Restaurant
06.2020 - 12.2022
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Answered customer questions and addressed problems and complaints in person and via phone. Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
- Handled scheduling for store shifts to achieve adequate staffing.
Education
Political Science
Tufts University
Medford, MAHigh School Diploma -
St. Louis Priory School
Town And Country, MO05-2021
Skills
- Exceptional customer service
- Highly energized and interested in learning
- Discretion
- Self-Motivated
- Strong verbal and written communication
- Handling and updating documents
- Project scheduling expertise
- Proficient in time management
Certification
CPR Certified
Languages
Spanish
Limited Working
Timeline
Server
Grafton Street Pub and Grill
08.2024 - Current
Backserver
Grafton Street Pub and Grill
05.2024 - 08.2024
Commercial Real Estate Intern
1045 Properties
12.2022 - 08.2023
Assistant Manager
Jimmy Johns Restaurant
06.2020 - 12.2022
Political Science
Tufts University
High School Diploma -
St. Louis Priory School
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