Wilkens Jn Baptiste
St Louis
Summary
Clinical Laboratory Specialist with over three years of experience and expertise in maintaining instrument analysis. Proven ability to troubleshoot complex issues and ensure compliance with quality control standards, fostering strong client relationships and enhancing operational efficiency. Committed to excellence in laboratory safety and instrument performance. Four years in customer experience and sales focus. Excel at critical thinking, problem-solving, and communication to ensure seamless collaboration.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Clinical Laboratory Specialist III
Creative Testing Solutions
01.2022 - 07.2025
- Performed maintenance, calibration, and troubleshooting of Beckman Coulter analyzers, ensuring optimal instrument performance.
- Managed multiple laboratory instruments, ensuring quality control, and timely result reporting.
- Assisted in training new staff on instrument operation and maintenance procedures.
- Investigated unusual test results to determine if further action is required.
Life Insurance Agent
Family First Life
01.2021 - 12.2024
- Assisted clients in selecting appropriate life insurance policies.
- Provided ongoing support throughout the application and claims process.
- Demonstrate strong relationship skills to build trust, and ensure customer satisfaction.
- Utilized Microsoft Office and Excel for effective data management and reporting.
- Collaborated with underwriting teams to process applications efficiently.
- Sold life insurance policies via telephone and assisted other agents with underwriting.
- Insurance agents recruiter.
Education
Associate Degree - General Studies
Saint Louis Community College
St Louis, MOB.S. - Biochemistry, Physics of Medicine
ROCKHURST UNIVERSITY
Kansas City, MOSkills
- Laboratory instrument maintenance and troubleshooting
- Calibration, validation, and quality control
- Laboratory safety and SOP compliance
- Effective communication and problem resolution
- Laboratory testing and sample management
- Troubleshooting Beckman Coulter analyzers (PK7300, PK7400, AU680)
- Experienced in reagent preparation and system setup
- Skilled in performing quality control, validation, and data management
- Knowledge of remote diagnostics and instrument monitoring
- Customer support and technical assistance
- Data entry and CRM document
- Insurance underwriting and claim processing
Languages
English, French
Certification
- HIPPA
- BBP
- Life and Health Insurance License producer
Timeline
Clinical Laboratory Specialist III
Creative Testing Solutions
01.2022 - 07.2025
Life Insurance Agent
Family First Life
01.2021 - 12.2024
Associate Degree - General Studies
Saint Louis Community College
B.S. - Biochemistry, Physics of Medicine
ROCKHURST UNIVERSITY
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