Xavier Bollinger
Scott City
Summary
Accomplished Customer Service Representative at Pajco, adept at resolving conflicts and enhancing customer loyalty. Leveraged active listening and critical thinking to boost satisfaction and repeat business. Proficient in data entry and computer systems, ensuring accurate information delivery. Successfully increased customer retention by effectively managing high-pressure situations.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Pajco
02.2020 - 07.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
High School Diploma -
Scott City High School
Scott City, MO05-2018
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Computer proficiency
Timeline
Customer Service Representative
Pajco
02.2020 - 07.2025
High School Diploma -
Scott City High School
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