Whitney Westendorff
Blue Springs
Summary
Dedicated and results-driven leasing professional with a proven track record in property management, sales and resident relations. Skilled in guiding prospects through the full leasing cycle with a strong focus on resident and guest satisfaction, retention, occupancy and leasing goals. Proficient in Yardi, CRM systems, leasing best practices, marketing, and event planning. Known for clear communication, attention to detail, and the ability to thrive in fast paced, team-oriented environments. Passionate about creating welcoming, well-managed communities and contributing to long-term property success.
Overview
9
9
years of professional experience
Work History
Office Administrator/Sales
Mantis Pest Solutions
12.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
Leasing and Marketing Professional
JVM Realty - Summit Ridge Apartments
04.2023 - 12.2024
- Conducted market research and analysis to identify consumer trends and preferences.
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
Assistant Manager
Living Well Homes - The Arbor Apartments
02.2022 - 04.2023
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Showed apartments to potential tenants and answered questions regarding community.
- Processed security deposit refunds.
Leasing and Marketing Professional
BH Management - West End at City Center
10.2020 - 02.2022
- Modernized web pages and updated social media presence as part of comprehensive strategies to enhance customer engagement.
- Established rapport with potential tenants during tours, highlighting community features tailored to their specific needs and preferences.
- Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
- Distributed and followed up on tenant renewal notices.
- Provided exceptional customer service when showing properties to prospects, leading to increased signed leases.
- Trained and mentored new leasing agents, fostering teamwork and a supportive work environment.
Leasing and Marketing Professional
Madison Apartment Group
01.2020 - 02.2022
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues in a timely manner.
- Streamlined leasing processes by implementing efficient record-keeping methods, ensuring accurate documentation and reducing errors.
- Developed strong relationships with potential tenants through personalized tours, providing detailed information about available units, amenities, and community features.
- Facilitated open lines of communication among tenants, property management staff, and maintenance personnel to ensure smooth operations within the community.
- Maintained up-to-date knowledge of local housing regulations to ensure compliance with all applicable laws and guidelines.
Cocktail Waitress/Fine Dining Server
Flemings Prime Steakhouse
01.2017 - 02.2022
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Greeted new customers, discussed specials, and took drink orders.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Elevated the guest experience by anticipating their needs proactively throughout their visit.
Education
College - General Studies
Johnson County Community College
01.2013
High School Diploma - undefined
Lansing High School
01.2011
Skills
- Yardi software proficiency
- Knowledge of fair housing practices
- Applicant screening
- Lease preparation
- Facilitating apartment showings for potential tenants
- Social media management
- Event coordination
- Professional phone communication
- Market research analysis
- Renewals
- Efficiently managing maintenance requests
- Resident Relations
- Proficient in computer applications
- Time management
Timeline
Office Administrator/Sales
Mantis Pest Solutions
12.2024 - Current
Leasing and Marketing Professional
JVM Realty - Summit Ridge Apartments
04.2023 - 12.2024
Assistant Manager
Living Well Homes - The Arbor Apartments
02.2022 - 04.2023
Leasing and Marketing Professional
BH Management - West End at City Center
10.2020 - 02.2022
Leasing and Marketing Professional
Madison Apartment Group
01.2020 - 02.2022
Cocktail Waitress/Fine Dining Server
Flemings Prime Steakhouse
01.2017 - 02.2022
High School Diploma - undefined
Lansing High School
College - General Studies
Johnson County Community College
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