Whitney Van Luven
Lebanon
Summary
Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Business Owner
Beautiful Disaster, LLC.
Richland
09.2021 - Current
- Own and operate personal crafting/printing business out of home.
- Developed and implemented strategic business plans to drive growth and increase profitability
- Established strong vendor relationships to negotiate favorable pricing terms and improve supply chain efficiency
- Created effective marketing strategies to promote the business and attract new customers
- Utilized social media platforms to expand brand awareness and engage with target audience
- Maintained high levels of customer satisfaction through exceptional service delivery
- Cultivated positive relationships with stakeholders including investors, partners, suppliers etc
- Served as the primary point of contact for all customer inquiries or concerns resolving issues promptly
- Conducted regular performance evaluations for employees, providing feedback for improvement as needed
- Leveraged data analytics tools to track business performance and make data-driven decisions
- Managed cash flow, accounts payable/receivable, and financial reporting processes
- Developed and maintained a strong brand image through consistent messaging and visual identity
- Navigated challenges such as economic downturns or industry disruptions, adapting strategies accordingly
- Implemented quality control processes to ensure consistent product/service excellence
Driver
Big Time Logistics
Lebanon
09.2024 - 06.2025
- Operated delivery vehicles to transport goods across various routes.
- Ensured compliance with safety regulations during transportation activities.
- Maintained accurate logs of mileage, fuel usage, and delivery schedules.
- Conducted routine vehicle inspections to ensure optimal performance and safety.
- Provided excellent customer service during deliveries and pickups.
- Delivered goods and services to customers on time and in excellent condition.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Documented daily mileage, gas, and other data.
Cashier
Oasis Travel Center
Richland
01.2021 - 08.2024
- Cashier/ Sales associate of truck stop, overnight nightly audit duties
- Managed cash register and processed transactions accurately during overnight shifts
- Provided excellent customer service by addressing inquiries, resolving complaints, and ensuring a positive shopping experience for customers
- Maintained cleanliness and organization of the checkout area to create a welcoming environment for customers
- Collaborated with team members to complete nightly tasks efficiently and meet store standards
- Demonstrated strong attention to detail when handling cash, credit cards, and other forms of payment
- Utilized point-of-sale (POS) system proficiently to process transactions quickly and accurately
- Resolved customer issues promptly by finding appropriate solutions or escalating problems as necessary
- Performed end-of-day reconciliation procedures including balancing cash drawer with sales receipts
- Trained new employees on cashiering procedures, customer service protocols, and store policies
- Managed high volume of transactions efficiently while maintaining accuracy in processing payments
- Demonstrated ability to handle difficult situations calmly while maintaining professionalism at all times
- Assisted in training new cashiers on store policies, procedures, and customer service standards
Property Management
West 32 Storage
Lebanon
01.2013 - 01.2024
- Conducted regular property inspections to identify maintenance needs, safety hazards, and compliance issues, ensuring a well-maintained and safe living or working environment
- Negotiated and enforced lease agreements, addressing legal and financial considerations, and ensuring compliance with property regulations and policies
- Collaborated with contractors and vendors to coordinate property repairs and improvements, ensuring high-quality work and cost-effectiveness
- Utilized property management software to streamline administrative tasks, track lease agreements, and generate financial reports, improving overall operational efficiency
- Handled tenant disputes and conflicts professionally and effectively, maintaining positive relationships and minimizing legal complications
- Maintained accurate and up-to-date property records, including lease agreements, maintenance logs, and financial documents, ensuring compliance with industry regulations
- Developed and maintained positive relationships with property owners, providing regular updates on property performance and financial outcomes
- Implemented security measures, such as surveillance systems and access control, ensuring the safety and security of both tenants and property assets
- Successfully navigated and resolved legal challenges, such as evictions and property-related disputes, minimizing financial and reputational risks
- Conducted regular market research and competitive analysis to identify opportunities for property improvement and differentiation
- Developed and maintained positive relationships with tenants, addressing concerns and inquiries promptly
Administrative Assistant
H&R Block
Lebanon
12.2019 - 12.2020
- Set appointments, receptionist, provided administrative and customer support to include receiving payments billing file management, etc.
- Managed and maintained executive calendars, scheduling appointments, meetings, and travel arrangements
- Prepared and edited correspondence, reports, presentations, and other documents as needed
- Maintained office supplies inventory by anticipating needs and placing orders in a timely manner
- Screened phone calls and emails for executives, providing accurate information or redirecting inquiries to appropriate staff members
- Created efficient filing systems both electronically and physically to ensure easy retrieval of important documents
- Managed expense reports for executives by accurately tracking receipts, reconciling expenses, and submitting reimbursement requests in a timely manner
Night Auditor/Manager
Days Inn
Lebanon
10.2015 - 08.2019
- Supervised night audit operations and ensured compliance with hotel policies.
- Coordinated front desk staff schedules to maintain efficient service during night shifts.
- Reviewed and balanced daily financial reports for accuracy and completeness.
- Trained staff on audit procedures, customer service, and software systems.
- Oversaw nightly cash handling processes, ensuring proper documentation and reconciliation.
- Provided guidance to new hires on job responsibilities, processes, and procedures.
- Responded promptly to emergency situations including medical emergencies or disturbances in public areas.
- Monitored front desk operations during the night shift to ensure accuracy of guest accounts, cash handling, and credit card transactions.
- Conducted daily audits of all hotel departments to ensure compliance with company standards.
- Assisted guests with check-in and check-out processes while providing exceptional customer service.
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
- Ran end-of-day computer functions and closed out reports, submitting details to professionals for review.
Education
Associate's degree - Business
OTC
Springfield, MO 08.2017 - 05.2020
Skills
- Cash handling
- Bookkeeping
- Computer skills
- Communication skills
- Office Management
- Hotel experience
- Payroll
- Supervising Experience
- Financial management
- Accounting
- Cash register
- Front Desk
- Merchandising
- Mechanical Knowledge
- Customer service
- Delivery Driver Experience
- Hospitality
- Retail Sales
- QuickBooks
- Business Management
- Marketing
- Auditing
- Budgeting
- Quality control
- Problem solving
- Time management
- Financial Report Writing
Certification
- Food Handler Certification
- Driver's License, 01/22, 08/27
- Chauffeur's Permit
Personal Information
- Relocation: Anywhere
- Work Permit: Authorized to work in the US for any employer
Timeline
Driver
Big Time Logistics
09.2024 - 06.2025
Business Owner
Beautiful Disaster, LLC.
09.2021 - Current
Cashier
Oasis Travel Center
01.2021 - 08.2024
Administrative Assistant
H&R Block
12.2019 - 12.2020
Associate's degree - Business
OTC
08.2017 - 05.2020
Night Auditor/Manager
Days Inn
10.2015 - 08.2019
Property Management
West 32 Storage
01.2013 - 01.2024
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