Whitney Robinson
St. Louis
Summary
Detail-oriented Customer Service, Claims Intake, and Collections Professional with 14 years of experience in remote and office settings. Expertise in claims processing, account management, medical billing, collections, and data entry. Effectively resolves customer issues, manages sensitive information, and ensures compliance with company policies and HIPAA standards.
Overview
15
15
years of professional experience
Work History
Claims Intake Specialist (Remote)
Sedgwick
Memphis, TN
11.2024 - 02.2026
- Processed disability, auto, medical, and workers’ compensation claims to facilitate timely resolutions.
- Gathered and verified claim information, ensuring confidentiality and accuracy for effective claims management.
- Assist customers with claim status updates and reporting absences.
- Schedule examiner callbacks and document customer interactions.
- Ensure compliance with company procedures and service standards.
- Maintained high customer satisfaction levels by providing responsive support in a remote call-center environment.
Debt Collection Specialist
Credit Control, LLC
Earth City, MO
10.2023 - 09.2024
- Oversaw collection efforts for charged-off and medical accounts, ensuring timely account resolution.
- Established payment plans, hardship arrangements, and settlement agreements.
- Facilitated insurance updates and account resolution for patients, enhancing satisfaction and financial clarity.
- Trained and onboarded new employees, equipping them with essential procedures and customer service standards to improve team performance.
- Trained and onboarded new employees on procedures and customer service standards.
Sales Representative (Hybrid)
Spectrum
Saint Ann, MO
06.2017 - 03.2023
- Opened new customer accounts and managed service changes to enhance client satisfaction.
- Opened new customer accounts and managed service changes.
- Assisted customers with service activation, deactivation, and troubleshooting.
- Collaborated with technicians to efficiently resolve customer concerns, improving overall service quality.
- Supported collections efforts and account retention initiatives to maintain customer loyalty.
- Supported collections efforts and account retention initiatives.
Collections Representative / Customer Service Specialist
Financial Asset Management Systems (FAMS)
Saint Charles, MO
07.2014 - 05.2017
- Negotiated payment arrangements and resolved accounts to support borrowers in regaining financial stability.
- Guided customers in implementing repayment solutions to prevent wage garnishments and maintain financial security.
- Negotiated payment arrangements and account resolutions with borrowers.
- Educated borrowers on account status and available options.
- Processed payments and maintained accurate account records.
- Facilitated loan consolidation and resolved delinquency issues to help customers manage their debts effectively.
Customer Service Representative / Collections Specialist
Integrity Solutions Services
Cape Girardeau, MO
12.2010 - 06.2014
- Managed collections and payment arrangements while maintaining excellent customer relationships.
- Assisted customers with account retention and financial solutions.
- Aided in equipment activation and troubleshooting to ensure seamless service delivery.
- Processed credit card and electronic payments.
- Updated customer account information and maintained accurate records.
- Facilitated account retention and financial solutions to enhance customer loyalty.
- Coordinated collections and payment arrangements while nurturing positive customer relationships.
Education
Computer Animation
Southeast Missouri State University
Southeast Missouri, MOSt. Louis Community College
St. Louis, MOSkills
- Medical Billing
- HIPAA Compliance
- Medical Terminology
- Office productivity tools
- Call Center Software
- Data Entry
- Claims processing
- Microsoft Office Suite
- Claims Processing
- Insurance Knowledge
- Data Privacy
- Computer Applications
CORE QUALIFICATIONS
- Claims Intake & Processing
- Disability, Auto & Workers’ Compensation Claims
- Customer Service Excellence
- Medical Billing & Medical Terminology
- Collections & Account Resolution
- Payment Processing
- Data Entry & Documentation
- HIPAA Compliance
- Microsoft Office Suite
- Microsoft Word, Excel & Outlook
- Call Center Operations
- Problem Resolution
- Time Management
- Training & Mentoring
- Remote Work Experience
Timeline
Claims Intake Specialist (Remote)
Sedgwick
11.2024 - 02.2026
Debt Collection Specialist
Credit Control, LLC
10.2023 - 09.2024
Sales Representative (Hybrid)
Spectrum
06.2017 - 03.2023
Collections Representative / Customer Service Specialist
Financial Asset Management Systems (FAMS)
07.2014 - 05.2017
Customer Service Representative / Collections Specialist
Integrity Solutions Services
12.2010 - 06.2014
Computer Animation
Southeast Missouri State University
St. Louis Community College