Whitney Braden
Raymore
Summary
Dynamic Licensed Medicare Insurance Coach at TTEC with a proven track record in insurance policy evaluation and effective communication. Skilled in team leadership and customer education, I excel in promoting tailored insurance solutions, enhancing client satisfaction, and fostering strong relationships. Committed to driving results in a fast-paced environment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Licensed Medicare Insurance Coach
TTEC
08.2021 - Current
- Educate customers on each type of insurance coverage and make recommendations based on their needs
- Evaluated current insurance policies and recommended additional coverage.
- Supervise agents in a virtual setting
- Handled supervisory calls to resolve escalated customer concerns, ensuring timely and effective solutions.
- Handle members' needs with their customer service inquiries
- Engaged in networking activities to connect with potential customers.
- Read over claims made by members and transferred case to appropriate filing department
Facilities Supervisor
Jackson County 16th Circuit Court
02.2015 - 08.2021
- Supervised youth workers and shift leaders, ensuring effective operations and support for at-risk youth.
- Direct and organize daily tasks, jobs and projects while enforcing departmental rules.
- Establishes daily priorities, resolves routine issues, work monitored by results of programs.
- Led and motivated team members, fostering collaboration to meet and exceed departmental goals.
- Planned, scheduled, assigned, and supervised work of subordinate employees to ensure smooth facility operations.
- Knowledge in the modern principles, best practices, methods and techniques of treatment and counseling modalities for at-risk youth and families.
- Knowledge of applicable court procedures and related laws.
- Work and relate in a positive fashion toward individuals from diverse backgrounds and maintain effective working relationships.
Education
Associate of Applied Science - Criminology and Forensic Technology
ITT Technical Institute
Kansas City, MO06-2012
Skills
- Insurance policy evaluation
- Claims evaluation
- Claims processing
- Needs assessment
- Policy explanation
- Customer relationship management
- Sales strategy
- Effective communication
- Clear communication
- Written communication
- Problem solving
- Critical thinking
- Analytical thinking
- Decision-making
- Time management
- Detail-focused approach
- Multitasking Abilities
- Computer skills
- Microsoft office
- Supervisory techniques
- Team management
- Networking strategies
- Active listening
- Calm under pressure
- Conflict resolution
- Sales strategy
Certification
Insurance License
Timeline
Licensed Medicare Insurance Coach
TTEC
08.2021 - Current
Facilities Supervisor
Jackson County 16th Circuit Court
02.2015 - 08.2021
Associate of Applied Science - Criminology and Forensic Technology
ITT Technical Institute