Wesley Covey
Springfield
Summary
Dynamic sales professional with a proven track record at Gold Mountain Communications, excelling in customer service and rapport building. Skilled in objection handling and persuasion techniques, I consistently enhanced customer satisfaction and drove sales growth. Adept at training teams and optimizing processes, I am committed to delivering exceptional results.
Overview
3
3
years of professional experience
Work History
Sales Advisor
Gold Mountain Communications
Springfield, MO
11.2024 - Current
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Increased sales by establishing rapport with customers and identifying their needs.
- Handled difficult situations professionally by addressing customer complaints and finding mutually beneficial solutions, preserving long-term relationships.
Sales Associate
Corporate Technologies Advantage LLC
Springfield, MO
04.2024 - 11.2024
- Assisted customers by providing product information and recommendations to enhance shopping experience.
- Collaborated with team members to achieve sales targets and improve store performance consistently.
- Trained new associates on operational procedures and customer service standards to enhance team efficiency.
Department Lead
Diversified Plastics & Pkgng
Nixa, MO
10.2022 - 04.2024
- Oversaw daily operations, ensuring adherence to safety and quality standards.
- Trained and mentored team members on best practices and process improvements.
- Implemented workflow optimizations, enhancing efficiency in production schedules.
- Managed inventory levels, reducing waste through effective stock control measures.
Education
Associate of Science - Networking
Ozarks Technical Community College
Springfield, Missouri, MO05.2014
Skills
- Sales experience
- Customer service experience
- Brand awareness
- Building rapport
- Sales background
- Objection handling
- Persuasion techniques
Timeline
Sales Advisor
Gold Mountain Communications
11.2024 - Current
Sales Associate
Corporate Technologies Advantage LLC
04.2024 - 11.2024
Department Lead
Diversified Plastics & Pkgng
10.2022 - 04.2024
Associate of Science - Networking
Ozarks Technical Community College