Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Wendy Bacion

Steedman

Summary

Dynamic customer service professional with extensive experience at the Department of Revenue, recognized for strategic thinking and conflict resolution. Proven ability to enhance customer satisfaction, achieving 21 service awards. Proficient in Microsoft Excel and adept at managing complex tasks efficiently, ensuring seamless operations and positive client interactions.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Call center /drivers license

Department of Revenue
01.2022 - 09.2024
  • Customer Service
  • Strategic Thinking
  • Knowledge of Genesis
  • Mainframe knowledge using tn 3270
  • Onbase
  • Notice of sale
  • MORE renewals
  • Global VPN
  • Web ex
  • Typing
  • Quarterly Customer Hero Award from May-Aug 2024
  • 21 customer service recognition awards (GEMS)

Loan Clerk

Capital Loans
Jefferson City
01.2018 - 03.2021
  • Assist customers over the phone
  • Review loan applications
  • Verify employment, process Military Lending Act forms, and check for recent bankruptcies
  • Take cash and credit card payments from customers
  • Determine delinquent accounts, create and send collection letters
  • Work with aggravated customers to resolve customer complaints and grievances

Business Owner

Wendy’s Dazzle On a Dime
05.2015 - 12.2018
  • Company Overview: Registered, insured, and licensed business with the state of Missouri
  • Sold at 30+ festivals per year throughout the state of Missouri
  • Purchased inventory, sold merchandise
  • Performed all inventory and bookkeeping tasks
  • Fulfilled tax obligations such as filing monthly sales tax, income tax, etc
  • Created and maintained WendysDazzleOnADime.com website
  • Registered, insured, and licensed business with the state of Missouri

Operated Two Home Based Business

05.2009 - 04.2015
  • Ran various home base business so I could be at home to take care of my disabled child
  • Operated an EBay resale business
  • Operated a cake decorating business

Education

Become a Six Sigma Yellow Belt Learning Path -

03.2022

Introduction to Cloud Computing on AWS for Beginners -

02.2022

Compleat web developer in 2022 course -

12.2021

Certified Internet Webmaster Web Developer (CIW) -

10.2021

Responsive Design HTML CSS Web design - Dreamweaver CC -

11.2020

Web developers bootcamp -

10.2020

Data entry course -

07.2020

General Education Development (GED) Diploma -

MO
03.1991

Skills

  • Typing
  • Microsoft Word
  • Microsoft Excel 2016
  • Internet Explorer
  • Notepad
  • Term Loan
  • Yahoo Email
  • Facebook
  • Go Daddy Website Builder
  • Microsoft Movie Maker
  • Visual Studio Code
  • Brackets
  • Sublime
  • Notepad
  • GitHub
  • Customer service
  • Conflict resolution

Certification

https://www.linkedin.com/in/wendy-bacion-6721a0171/

Timeline

Call center /drivers license

Department of Revenue
01.2022 - 09.2024

Loan Clerk

Capital Loans
01.2018 - 03.2021

Business Owner

Wendy’s Dazzle On a Dime
05.2015 - 12.2018

Operated Two Home Based Business

05.2009 - 04.2015

Become a Six Sigma Yellow Belt Learning Path -

Introduction to Cloud Computing on AWS for Beginners -

Compleat web developer in 2022 course -

Certified Internet Webmaster Web Developer (CIW) -

Responsive Design HTML CSS Web design - Dreamweaver CC -

Web developers bootcamp -

Data entry course -

General Education Development (GED) Diploma -

Wendy Bacion