Wendy Bacion
Steedman
Summary
Dynamic customer service professional with extensive experience at the Department of Revenue, recognized for strategic thinking and conflict resolution. Proven ability to enhance customer satisfaction, achieving 21 service awards. Proficient in Microsoft Excel and adept at managing complex tasks efficiently, ensuring seamless operations and positive client interactions.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Call center /drivers license
Department of Revenue
01.2022 - 09.2024
- Customer Service
- Strategic Thinking
- Knowledge of Genesis
- Mainframe knowledge using tn 3270
- Onbase
- Notice of sale
- MORE renewals
- Global VPN
- Web ex
- Typing
- Quarterly Customer Hero Award from May-Aug 2024
- 21 customer service recognition awards (GEMS)
Loan Clerk
Capital Loans
Jefferson City
01.2018 - 03.2021
- Assist customers over the phone
- Review loan applications
- Verify employment, process Military Lending Act forms, and check for recent bankruptcies
- Take cash and credit card payments from customers
- Determine delinquent accounts, create and send collection letters
- Work with aggravated customers to resolve customer complaints and grievances
Business Owner
Wendy’s Dazzle On a Dime
05.2015 - 12.2018
- Company Overview: Registered, insured, and licensed business with the state of Missouri
- Sold at 30+ festivals per year throughout the state of Missouri
- Purchased inventory, sold merchandise
- Performed all inventory and bookkeeping tasks
- Fulfilled tax obligations such as filing monthly sales tax, income tax, etc
- Created and maintained WendysDazzleOnADime.com website
- Registered, insured, and licensed business with the state of Missouri
Operated Two Home Based Business
05.2009 - 04.2015
- Ran various home base business so I could be at home to take care of my disabled child
- Operated an EBay resale business
- Operated a cake decorating business
Education
Become a Six Sigma Yellow Belt Learning Path -
03.2022
Introduction to Cloud Computing on AWS for Beginners -
02.2022
Compleat web developer in 2022 course -
12.2021
Certified Internet Webmaster Web Developer (CIW) -
10.2021
Responsive Design HTML CSS Web design - Dreamweaver CC -
11.2020
Web developers bootcamp -
10.2020
Data entry course -
07.2020
General Education Development (GED) Diploma -
MO03.1991
Skills
- Typing
- Microsoft Word
- Microsoft Excel 2016
- Internet Explorer
- Notepad
- Term Loan
- Yahoo Email
- Go Daddy Website Builder
- Microsoft Movie Maker
- Visual Studio Code
- Brackets
- Sublime
- Notepad
- GitHub
- Customer service
- Conflict resolution
Certification
https://www.linkedin.com/in/wendy-bacion-6721a0171/
Timeline
Call center /drivers license
Department of Revenue
01.2022 - 09.2024
Loan Clerk
Capital Loans
01.2018 - 03.2021
Business Owner
Wendy’s Dazzle On a Dime
05.2015 - 12.2018
Operated Two Home Based Business
05.2009 - 04.2015
Become a Six Sigma Yellow Belt Learning Path -
Introduction to Cloud Computing on AWS for Beginners -
Compleat web developer in 2022 course -
Certified Internet Webmaster Web Developer (CIW) -
Responsive Design HTML CSS Web design - Dreamweaver CC -
Web developers bootcamp -
Data entry course -
General Education Development (GED) Diploma -
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