Wednesday Reed
St Louis,MO
Summary
Driven professional with a robust background in patient access and transportation services, notably at Mercy Hospital St. Louis. Excelled in multitasking and organizational tasks, enhancing patient education and streamlining scheduling processes. Demonstrated leadership and customer service excellence, significantly improving client satisfaction and operational efficiency. Skilled in driving with a clean record, embodying anticipation and concentration.
Overview
17
17
years of professional experience
Work History
Patient Access Representative
Mercy Hospital St. Louis
12.2022 - Current
- To collect patient information- identification, insurance, and collect payments and perform other administrative task, like answering inbound calls and scheduling.
- Make outbound calls to different locations, fax orders, input orders in for patients, take doctors over the phone. etc
- Explain procedure to patients make sure they, understand what type of test, that they are having done, at time of service.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
Axel Transportation
Driver
05.2020 - 11.2020
- Pick-up passengers and transported passengers to designated locations safely areas and on time.
- Implemented standard work policies and procedure. Plan and followed the best route to ensure timely manner delivery of passengers.
- Matched equipment, inspected van for every route, ensure that all necessary paperwork was documented, before transporting passengers. etc
- Proven ability to navigate complex routes efficiently and maintain a clean driving record.
Lead Players Club Representative
Lumiere Place Casino and Hotels
11.2007 - 03.2020
- Answered questions and immediately resolved guest, associate or management concerns.
- Entered rewards data into system to track new activities and set up or modify accounts.
- Explained rewards program, promotions and other marketing information in detail to guests.
- Set up bus groups and reservations that arrived at Lumiere Place & Casinos. Added free slot play buffet coupons and free for the guest. etc
Education
Associate of Science - Medical Billing Coding
Vatterott College - Berkeley
St Louis, MO05.2007
High School Diploma -
Sumner High School
St Louis, MO05.1993
Skills
- Multitasking and Organization
- Patient Education
- Training Coordination
- Registration and Scheduling
- Cognitive skills, concentration and anticipation, driving
- Customer Service
- Leadership Capabilities
Timeline
Patient Access Representative
Mercy Hospital St. Louis
12.2022 - Current
Axel Transportation
Driver
05.2020 - 11.2020
Lead Players Club Representative
Lumiere Place Casino and Hotels
11.2007 - 03.2020
Associate of Science - Medical Billing Coding
Vatterott College - Berkeley
High School Diploma -
Sumner High School
Similar Profiles
Jackie JonesJackie Jones
Patient Care Technician at Mercy Hospital St. LouisPatient Care Technician at Mercy Hospital St. Louis
Lydia BorenLydia Boren
Patient Care Associate at Mercy Hospital St. LouisPatient Care Associate at Mercy Hospital St. Louis
Andrea PortlockAndrea Portlock
PSR II at Mercy Hospital St. LouisPSR II at Mercy Hospital St. Louis