Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Todd Ho Wang Tat

Todd Ho Wang Tat

Summary

I am a highly motivated, creative, and energetic individual with extensive professional experience. My fluency in both English and Chinese (including Cantonese and Mandarin) has been honed through living on two continents. Furthermore, I possess professional knowledge of foreign currencies and markets. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

11
11
years of professional experience

Work History

Concierge Agent

Andaz, Galaxy
07.2023 - Current
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
  • Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
  • Managed front office operations of busy hotel, delivering 5-star service to cultivate loyalty and satisfaction.

Sales Specialist &Colorist

Berluti
01.2018 - 09.2022
  • Provided proactive, courteous customer service
  • Score 100% in Customer Experience Evaluation (Mystery Shopper) Twice
  • Conducted cash and credit transactions to complete customer purchases, and balanced drawer at the end of each shift
  • Worked with customers to improve their shopping experience, including making educated product recommendations
  • Stocking, inventory, display design and implementation, and store opening/closing processes.

Sales Specialist

Giorgio Armani
07.2014 - 09.2016
  • Extensive retail experience, excellent customer service, and professional attitude
  • Building strong customer base through providing personalized product guidance, resolving issues, and following up on purchases
  • Performed daily tasks including reaching out to customers, stocking, creating merchandise displays, re-merchandising, inventory control, and processing sales transactions
  • Sold over $1,800,000 USD in two years
  • Lowest return rate in the entire region.

Sales and Administration Manager

Tomo Products
02.2013 - 06.2014
  • Provide managerial support to entire company, supervisors and simultaneous management of multiple schedules
  • Detail-orientated to keep track of all the day-to-day operations along with strong analytical skills and ability to work with many different types of people
  • Budget planning and profit analysis
  • Eliminated aged inventory
  • Sales support, 25% sales volume was increased

Education

Bachelor of Arts, Business Management -

Fort Hays State University, USA
06.2013

Skills

  • Event Planning
  • Cash Handling
  • Guest Relations
  • Administrative Support
  • Vendor Interaction
  • Reservation Coordination
  • Customer Service
  • Guest Experiences

Personal Information

Date of Birth: 07/17/91

Timeline

Concierge Agent

Andaz, Galaxy
07.2023 - Current

Sales Specialist &Colorist

Berluti
01.2018 - 09.2022

Sales Specialist

Giorgio Armani
07.2014 - 09.2016

Sales and Administration Manager

Tomo Products
02.2013 - 06.2014

Bachelor of Arts, Business Management -

Fort Hays State University, USA

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Todd Ho Wang Tat