Walter Sanders
Wentzville
Summary
Results-driven professional with extensive expertise in managing client portfolios and delivering customized solutions. Recognized for collaborating effectively with teams and maintaining high standards of performance to achieve significant outcomes. Skilled in strategic planning and relationship management, with flexible approach to adapting to changing business needs.
Overview
14
14
years of professional experience
Work History
Strategic Account Manager
Elevance Health
Saint Louis, MO
11.2024 - 03.2026
- Builds relationships with client organizations and develops a comprehensive understanding of clients.
- Develops a multi-year strategic plan that is mutually acceptable to the client to achieve retention and growth.
- Drove growth of specialty businesses within existing accounts.
- Coordinated with field sales staff on RFP responses, proposals, client presentations, and underwriting for sales and retention opportunities.
- Collaborated with internal stakeholders and team to ensure smooth execution of all account service aspects.
- Apply a practical and innovative solution for our clients, including opportunities for penetration sales.
- Interprets financial data, reporting, and modeling to develop business strategies for both Anthem and our clients.
- Works with stakeholders to create and/or design solutions to support client needs.
- Mentored lower-level staff to promote a positive culture and enhance client satisfaction.
Senior Client Service Manager-Optum Health
UnitedHealth Group
12.2022 - 04.2024
- Managed client accounts by responding promptly to requests, addressing issues proactively, providing updates regularly, resolving conflicts effectively, and maintaining accurate records of all activities
- Proactively managed client performance guarantees and worked with appropriate internal constituents to establish necessary steps to correct and improve results
- Provided consultative and proactive recommendations to the client and internally regarding service issues and growth opportunities to maintain and grow the business relationship
- Diagnosed root causes of service issues and collaborated with relevant functional areas to facilitate timely resolutions
- Diagnosed root causes of service issues; collaborated with and appropriately directed appropriate functional areas to resolve issues
- Established relationships with key customers by providing personalized services such as account management or technical assistance.
- Managed client performance guarantees and coordinated with internal teams to implement corrective actions and enhance results
- Provided consultative recommendations to clients and internal teams on service issues and growth opportunities, strengthening business relationships
- Improved the quality-of-service delivery for the broader team through sharing of knowledge and process improvement recommendations
- Created reports summarizing key performance indicators related to client satisfaction levels
Operations Account Manager
UnitedHealth Group
Maryland Heights, MO
03.2012 - 11.2022
- Created detailed reports on account activities, performance metrics, and financial data
- Monitored daily operations to identify areas of improvement and implemented corrective actions when necessary
- Created detailed reports on account activities and performance metrics to inform strategic decision-making
- Collaborated with stakeholders across multiple departments to ensure alignment between business objectives and operational plans
- Collaborated with stakeholders across departments to align operational plans with business objectives and drive project success
- Monitored daily operations to identify areas of improvement and implemented corrective actions.
- Assisted senior leadership in developing long-term strategic plans based on current trends and market analysis
- Analyzed customer feedback surveys to identify trends in service quality and make recommendations for improvement
- Coordinated with other departments to facilitate the successful completion of projects within established timelines
Education
Bachelor of Science - Business Administration, Marketing
University of Missouri-Saint Louis
St Louis, MOSkills
- MO Health & Life licensure
- Sales operations support
- Staff skill enhancement
- Partnership development
- Customer relationship management
- Strong leadership
- Business Analysis and Reporting
- MS Office
- Adaptability and Flexibility
Timeline
Strategic Account Manager
Elevance Health
11.2024 - 03.2026
Senior Client Service Manager-Optum Health
UnitedHealth Group
12.2022 - 04.2024
Operations Account Manager
UnitedHealth Group
03.2012 - 11.2022
Bachelor of Science - Business Administration, Marketing
University of Missouri-Saint Louis