Vonsae Orr
St Louis
Summary
Dynamic healthcare professional with a strong work ethic and effective communication skills, recognized for enhancing patient outcomes at Bethesda Hawthorne Place. Committed to continuous education and compliance with HIPAA regulations, I excel in direct patient care and organizational growth, consistently fostering teamwork and collaboration to achieve high standards of service.
Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Overview
16
16
years of professional experience
1
1
Certification
Work History
CMT
Bethesda Hawthorne Place
11.2023 - Current
- Actively participated in quality improvement initiatives aimed at enhancing patient outcomes and overall satisfaction levels.
- Reduced errors in medication administration with thorough documentation and verification processes.
- Consistently met or exceeded performance expectations as outlined by supervisors, demonstrating commitment to excellence in CMT practice.
- Developed strong relationships with colleagues across various disciplines, facilitating effective collaboration on complex cases.
- Implemented evidence-based practices in CMT work, contributing to the overall effectiveness of healthcare delivery.
- Maintained strict confidentiality regarding patients'' personal information according to HIPAA regulations.
- Incorporated feedback from peers and supervisors into daily practice, continuously refining skills as a CMT professional.
- Interacted with patients and families while demonstrating high standards of performance, teamwork, and compassion.
- Maintained safe work environment free of unnecessary hazards to protect staff and testing results.
CNA/ CMT
Integrity Health Group
03.2020 - Current
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Reduced patient stress levels through effective communication and active listening skills.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
- Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Supported needs of [Number]+ residents under long-term care.
- Participated in continuing education opportunities to stay current with industry best practices and emerging trends in CMT work.
- Mentored junior CMTs, fostering professional growth and development within the team.
- Administered medications and performed basic and advanced patient assessments.
- Actively participated in quality improvement initiatives aimed at enhancing patient outcomes and overall satisfaction levels.
Delivery Driver
Costa
02.2022 - 07.2023
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Fostered strong relationships with customers, leading to increased loyalty and repeat business.
Server
Trainwreck Saloon
06.2019 - 10.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Checked guests' identification before serving alcoholic beverages.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Bartender
Catering St.Louis
03.2016 - 02.2018
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Contributed to event success, planning beverage menus and efficiently serving large groups.
- Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Prepared garnishes by evenly slicing and pitting fruits.
- Helped management plan and serve bar menu exceeding customer expectations.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
CNA
The Sarah Community
04.2013 - 09.2016
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs. I worked as the night CMT I was in charge of the floor, giving the assignments helping to insure that all the patients needs are being meet. I would also call and speak to family member about incidents that occur during my shift.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Implemented therapeutic interventions based on physician orders, closely monitoring progress towards desired results.
Shift Manager
Hardee's Restaurant
07.2009 - 03.2013
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
- Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
- Conducted regular evaluations of employee performance, identifying areas for improvement and offering targeted guidance for skill development.
- Addressed and resolved staffing issues promptly, minimizing disruptions to shift operations and maintaining service standards.
- Boosted customer satisfaction by implementing customer feedback system to address and resolve concerns promptly.
- Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
- Enhanced team performance with motivational strategies, leading to more cohesive and productive workforce.
- Managed staff hiring, training and supervision.
- Coordinated project workflows for departments. I was apart of a training team that helped with the transition from the original Hardee's to the now Carl's JR.'s.
Education
No Degree -
Southern New Hampshire University
Hooksett, NH04-2022
Bartending/Mixology -
The Bartending Institute
909 Fee Fee Road St. Louis, Mo 6304306-2016
Medication Tech Training -
Health Care Education
St Louis, MO06-2012
No Degree -
L'Ecole Culinaire Arts
9811 S 40 Dr, St. Louis, MO 63124 01-2007
No Degree -
St.Louis Community College
St. Louis, MO06-2005
Certified Nurse Aide -
Bethesda Dilworth
St Louis, MO01-2004
High School Diploma -
Lafayette High School
Wildwood, MO05-2002
Skills
- Organizational growth
- Strong attention to detail
- HIPAA regulations
- Effective communication
- Outgoing personality
- Healthcare compliance
- Continuing education commitment
- Direct patient care
- Strong work ethic
- Cash handling
- Professional appearance
- Strong multitasking
Certification
- Certified [Job Title], [Company Name] - [Timeframe] Medication tech Training. Missouri Association of nursing home administrators,inc Id # 0026 Certificate # 012617
Timeline
CMT
Bethesda Hawthorne Place
11.2023 - Current
Delivery Driver
Costa
02.2022 - 07.2023
CNA/ CMT
Integrity Health Group
03.2020 - Current
Server
Trainwreck Saloon
06.2019 - 10.2020
Bartender
Catering St.Louis
03.2016 - 02.2018
CNA
The Sarah Community
04.2013 - 09.2016
Shift Manager
Hardee's Restaurant
07.2009 - 03.2013
No Degree -
Southern New Hampshire University
Bartending/Mixology -
The Bartending Institute
Medication Tech Training -
Health Care Education
No Degree -
L'Ecole Culinaire Arts
No Degree -
St.Louis Community College
Certified Nurse Aide -
Bethesda Dilworth
High School Diploma -
Lafayette High School
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