Vong Chon Pang Calvin
Macau
Summary
As an Operation Specialist at Apple for over 5 years, I have honed my skills in customer service, inventory management, visual merchandising, and operational compliance. I have managed store inventory for a constantly evolving product line, ensuring product availability and driving sales. I have also overseen the backend organization and training of the operations teams and acted as a strategic partner for the Apple leadership team.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Operation Specialist
Apple Ltd
11.2018 - Current
- Managed store operations and inventory; ensured that all products flowed smoothly and communicated accurate levels of availability to cross-functional teams to drive sales.
- Maintained 99% store compliance for retail inventory processes (inventory receiving, counting, returning, and running tasks).
- Implemented visual merchandising standards and assisted in store-level strategy for new product launches.
- Facilitated and built training for the operations teams regarding inventory management and operational compliance.
- Strategic partner for Apple leadership team offering feedback and planning around the execution of product launches and store-level support.
Supply Chain Officer
Original Technology Ltd.
11.2015 - 11.2018
- Established robust risk management strategies, mitigating potential disruptions within the supply chain network.
- Facilitated regular communication between internal stakeholders and external partners, improving collaboration across the supply chain network.
- Enhanced supplier performance evaluation processes, fostering a culture of continuous improvement among vendors and partners.
- Monitored supplier quality to identify potential issues.
Clerk
Gabinete para as Infra-estruturas de Transportes
12.2014 - 09.2015
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Interacted with customers by phone, email, or in-person to provide information.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
IT service desk
Altira
09.2012 - 01.2013
- Improved customer satisfaction by efficiently resolving IT service desk tickets and providing clear communication to endusers.
- Maintained detailed documentation for all IT service desk processes and procedures, facilitating knowledge transfer and promoting consistency across support teams.
- Contributed significantly to the implementation of a new IT service desk platform that improved efficiency and reporting capabilities.
Education
Bachelor Of Business Administration - Marketing
University of Saint Joseph
Macau06.2015
Skills
- Workforce Planning
- Scheduling Coordination
- Operational Efficiency
- Logistics Management
- Improvement plan knowledge
- Planning and coordination
Id Card
BIR 1230154(5)
Certification
- LCCI level one
- Motorcycle license
- Car license
calvin365635@hotmail.com
Languages
Cantonese
Mandarin
English
Age
32
Personal Information
Gender: Male
Timeline
Operation Specialist
Apple Ltd
11.2018 - Current
Supply Chain Officer
Original Technology Ltd.
11.2015 - 11.2018
Clerk
Gabinete para as Infra-estruturas de Transportes
12.2014 - 09.2015
IT service desk
Altira
09.2012 - 01.2013
Bachelor Of Business Administration - Marketing
University of Saint Joseph
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