Vladimir Mederos
Montevideo
Summary
Experienced Project Delivery Manager with a proven track record, specializing in IT Service/Project management and cross-functional coordination. Expertise in leading high-impact projects, driving seamless integrations, and delivering continuous process improvements. Known for strong problem-solving skills and exceptional stakeholder management, consistently delivering projects that surpass expectations through efficiency, innovation, and a focus on excellence.
Overview
17
17
years of professional experience
Work History
Delivery Manager
Endava UY
07.2024 - Current
- Coordinated multiple project managers to ensure seamless end-to-end delivery of mobile and digital solutions.
- Established delivery plans and schedules while managing scope, risks, and stakeholder communications.
- Oversaw commercial engagements, including scope definition, budgeting, invoicing, and margin tracking.
- Identified upsell and cross-sell opportunities in collaboration with account management and sales teams.
Sr. Project Manager & Acting Delivery Manager
Endava UY
03.2021 - 07.2024
- Led telecommunications, networking, and software development projects targeting routers, mesh, and network management.
- Transitioned to Backup Delivery Manager, ensuring uninterrupted delivery management across teams.
- Collaborated with cross-functional teams to deliver quality software solutions on time and under budget.
Head IT Services
Pluspetrol UY
08.2018 - 02.2021
- Managed Service Desk operations with 14 agents, 1 supervisor, and 1 coordinator.
- Oversaw 24/7 support for field operations across multiple countries.
- Coordinated field support teams consisting of 51 personnel in Peru, Argentina, Angola, Uruguay, and Bolivia.
- Streamlined lifecycle responsibilities to improve efficiency across diverse locations.
- Led an outsourced service team based in Montevideo, Uruguay, ensuring consistent performance.
- Facilitated communication between Pluspetrol employees and outsourced staff to enhance collaboration.
- Implemented best practices for service delivery within the Service Desk and field support teams.
Project Manager
TCS
11.2017 - 08.2018
- Industry: Banking.
- Managed various projects, including network migrations to optimize infrastructure performance.
Led ENV implementations, contributing to improved service delivery and operational efficiency.
Designed digital wallet applications to enhance user experience and transaction security.
Coordinated Globe moves and installation projects, ensuring compliance with quality standards.
Project Manager
TCS
01.2016 - 10.2017
- Industry: Healthcare
- Type of Projects: Application integration.
- Adapted acquired application to integrate with existing platform through necessary adjustments and add-ons.
- Directed activities across 40 child projects to ensure alignment and efficiency.
Application Support Manager
TCS
01.2015 - 12.2015
- Industry: Professional Services.
- Provided technical support to L1 support team and end users at PWC.
- Resolved application-related issues, ensuring minimal disruption to operations.
- Trained L1 support team on troubleshooting procedures for enhanced efficiency.
- Developed documentation for common issues and solutions to streamline support processes.
Project Manager
TCS
03.2014 - 12.2014
- Industry: Retail
- Type of Project: Workstation Refresh
- Executed replacement of all desktops and laptops over three years old at headquarters.
- Planned subsequent rollouts for remaining locations across US after initial execution.
Service Desk Manager
TCS
02.2011 - 02.2014
- Industry: Food and Beverage
- Type of Project: Service Desk support
- Provided technical support to 10,000 employees in six languages, 24/7, globally.
- I relocated for 11 months to the client IT headquarters in Costa Rica as the onsite manager.
Service Desk Supervisor
TCS
08.2009 - 01.2011
- Industry: Food and Beverage.
- Type of Project: Service Desk Support.
- Delivered technical support to 10,000 employees in six languages, 24/7 globally.
- Served as helpdesk supervisor, managing operations during central time zone.
- Executed project initially for headquarters, followed by planning for additional US locations.
Education
COMPUTER AND NETWORK TECHNICIAN - Hardware and software installation, network configuration.
ETI
08.2002
MS WINDOWS AND MS OFFICE CERTIFIED - A total 9-month course.
ETI
01.2001
Skills
- Project scheduling
- Scope management
- IT service management
- Business analysis
- Cross-functional coordination
- Stakeholder management
- Process improvement
- Budget administration
- Team collaboration
- Documentation and reporting
- IT operations
- Time management
- Risk management
- Change management
- Problem-solving aptitude
- Scrum methodologies
- SAFe
Personal Information
- ID Number: 4.276.494-9
- Place of Birth: Mississauga, Ontario, Canada
- Date of Birth: 04/09/82
Other courses/knowledge
- NATIVE ENGLISH
- PMP STUDY GROUP COMPLETED
- ITIL COURSE
- SIX SIGMA
- SHAREPOINT COURSE
- CERTIFIED SAFe 6 AGILIST
- MS SYSTEM CENTER CONFIGURATION MANAGER
References
- Adrian Dean, Project Manager at Technisys, +598 096399699
- Miguel Angel Cardenas, DevOps Manager at Tactiq, +598 097661144
Timeline
Delivery Manager
Endava UY
07.2024 - Current
Sr. Project Manager & Acting Delivery Manager
Endava UY
03.2021 - 07.2024
Head IT Services
Pluspetrol UY
08.2018 - 02.2021
Project Manager
TCS
11.2017 - 08.2018
Project Manager
TCS
01.2016 - 10.2017
Application Support Manager
TCS
01.2015 - 12.2015
Project Manager
TCS
03.2014 - 12.2014
Service Desk Manager
TCS
02.2011 - 02.2014
Service Desk Supervisor
TCS
08.2009 - 01.2011
COMPUTER AND NETWORK TECHNICIAN - Hardware and software installation, network configuration.
ETI
MS WINDOWS AND MS OFFICE CERTIFIED - A total 9-month course.
ETI