VIVIAN LAU CHI IENG
Macau
Summary
My objective is to obtain the Marketing sales position at Wynn Macau and to
purpose my career in the Hotel Industry in which I can utilize my skills in communications, customer service and problem-solving developed through my study.
Overview
7
7
years of professional experience
Work History
Resort Services Associate
Grand Lisboa Palace
Macau
11.2024 - 11.2025
- Processes reservations from the sales office by mail or telephone
- Communicates reservations information and prepares expected arrival or departure list to the front office and housekeeping teams
- Processes cancellations and modifications and promptly relays this information to the related teams
- Knows the type of rooms available as well as their location and layout
Resorts services Associate
City of Dream
Macau
06.2019 - 11.2024
- Processes reservations from the sales office by mail or telephone
- Communicates reservations information and prepares expected arrival or departure list to the front office and housekeeping teams
- Processes cancellations and modifications and promptly relays this information to the related teams
- Knows the type of rooms available as well as their location and layout
Front Office Agent- Internship
Wynn
Macau
01.2019 - 05.2019
- Greet guests and provide them with superb customer service
- Booking reservations for individuals, families and groups as requires
- Maintain the cash float, accept and process payments for guest accounts at registration and check-out
- Manage phone activity, including providing general knowledge to callers
Education
Bachelor of Hotel Management -
Macau University of Science and Technology
06.2019
Skills
- MS Word
- Excel
- PowerPoint
- Hotel Opera System
- Outlook
Accomplishments
- Macau Foundation Award - English, 2015
- Academic Year Scholarship by Galaxy Entertainment Group, 2016/2017
Languages
English
Cantonese
Mandarin
Timeline
Resort Services Associate
Grand Lisboa Palace
11.2024 - 11.2025
Resorts services Associate
City of Dream
06.2019 - 11.2024
Front Office Agent- Internship
Wynn
01.2019 - 05.2019
Bachelor of Hotel Management -
Macau University of Science and Technology