Viridiana Molina
Belton
Summary
Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Experienced with healthcare procedures and patient assistance. Utilizes strong organizational skills to maintain efficient office operations and support patient care. Knowledge of medical terminology and clinical protocols ensures smooth coordination and effective patient communication.
Overview
6
6
years of professional experience
Work History
Medical Assistant
The University of Kansas Health System
04.2024 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Measured patient pulse oximetry.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Oriented and trained new staff on proper procedures and policies.
- Collected and documented patient medical information such as blood pressure and weight.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
Apprentice General Manager
Chipolte
11.2019 - 04.2024
- Managed inventory effectively by conducting regular audits and adjusting orders accordingly, minimizing stockouts or excess product buildup.
- Ensured compliance with company policies and local regulations by conducting thorough staff trainings on safety protocols and legal guidelines.
- Handled customer complaints with professionalism and diplomacy, resolving issues promptly to maintain brand reputation.
- Improved employee retention by developing and implementing effective training programs for new hires.
- Spearheaded initiatives aimed at improving workplace culture which contributed positively towards overall employee morale.
- Oversaw financial aspects of the establishment, including budgeting, forecasting, and analysis of profit margins.
- Developed strong relationships with vendors and suppliers to improve purchasing power and secure advantageous pricing options.
- Managed daily tasks to ensure smooth operations, maintaining a high level of customer satisfaction.
- Utilized data-driven decision-making processes that led to better informed strategic choices.
- Coordinated with upper management to develop strategies for business growth and expansion opportunities.
- Mentored junior team members to provide support in career development opportunities within the organization.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Reported issues to higher management with great detail.
Education
Medical Assistant
Concorde Career College
Kansas City, MO04-2024
Belton High School
Belton, MO05-2020
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Medical terminology
- Vital sign monitoring
- Phlebotomy
- CPR
- Compassionate
- Immunization administration
- Fluent in Spanish
- Adaptable
- Simple dressings
- Data-driven decision making
- Recruitment and hiring
- Operations management
- Compliance management
- Workforce planning
- Staff training and development
- Teamwork
- Problem-solving
- Time management
- Multitasking
- Reliability
- Team leadership
- Active listening
- Verbal and written communication
- Decision-making
- Customer service management
- Effective leader
- Team building
- Self motivation
- Employee motivation
- Hiring and onboarding
Timeline
Medical Assistant
The University of Kansas Health System
04.2024 - Current
Apprentice General Manager
Chipolte
11.2019 - 04.2024
Medical Assistant
Concorde Career College
Belton High School
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