Virginia Johnston-Hinkle
Springfield
Summary
Skilled pharmacy technician with solid experience in retail and hospital pharmacy settings. Possess strong knowledge of medication dispensing, inventory management, and regulatory compliance. Demonstrated capability in improving pharmacy operations efficiency and enhancing patient care through effective communication and teamwork. Contributed to reducing prescription errors and streamlining workflow processes for better service delivery.
Overview
9
9
years of professional experience
Work History
Pharmacy Technician
Walmart
Springfield
07.2017 - Current
- Provided exceptional customer service, addressing patient questions and concerns with empathy.
- Supported pharmacy operations by answering phone calls and directing queries appropriately.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Processed insurance claims and handled customer inquiries effectively.
- Trained new pharmacy technicians on operational procedures and best practices.
- Participated in pharmacy inventory management, including tracking expiration dates and removing outdated medications.
- Participated in continuing education and training to stay current with pharmacy practices and technology.
- Administered flu shots and other vaccinations as certified and in accordance with pharmacy regulations.
Apparel Sales Associate
Walmart
De Soto
08.2016 - 07.2025
- Maintained organized and visually appealing sales floor displays.
- Operated cash register and processed customer transactions efficiently.
- Restocked merchandise and ensured proper inventory levels on the sales floor.
- Handled customer inquiries and resolved issues promptly and professionally.
- Organized clothing racks according to size, color, style or other criteria for easy identification by customers.
- Greeted customers upon entering the store to ensure they had a positive shopping experience.
Education
Certification - Pharmacy
ExCPT
Online03-2017
High School Diploma -
De Soto High School
De Soto, Mo05-2009
Skills
- Prescription processing
- Insurance verification
- Medication management
- Pharmacy software
- Vaccination administration
- Customer relationship management
- Training and mentoring
- Problem solving
- Inventory control
Accomplishments
Customer Care reward | 2024
Lead Pharmacy Technician | 2017-2021
Timeline
Pharmacy Technician
Walmart
07.2017 - Current
Apparel Sales Associate
Walmart
08.2016 - 07.2025
Certification - Pharmacy
ExCPT
High School Diploma -
De Soto High School