Virginia Carvalho
Macao
Summary
I’m an enthusiastic individual with a diverse background that includes customer service, private teaching, and social media advertising. I love working in dynamic environments where I can make a positive impact.
In my previous role, I had the chance to engage with customers regularly, helping them find solutions and ensuring they felt valued. This experience taught me the importance of communication and empathy in building strong relationships.
Additionally, I’ve dabbled in social media advertising, where I enjoyed crafting engaging content to connect with audiences. This sparked my interest in human resources, as I see it as a way to combine my passion for people with my skills in communication and strategy. I'm excited about the possibility of working in HR to support teams and foster a positive workplace culture.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Private Teacher
International School
01.2022 - 01.2024
- Identified and responded to each student's unique learning needs
- Created personalised course content to match the students' requirements
- Kept the classroom lively and interactive to boost student engagement
Social Media advertisement
01.2022 - 12.2023
- Created appealing ad posters to grab attention
- Crafted strategic advertising plans to reach target audiences
- Handled social media to build and maintain a strong online presence
- Worked closely with customers online and in person to meet their needs
Customer Service Officer
01.2020 - 12.2020
- Skilled at resolving customer issues professionally
- Able to provide customers with clear and concise information
Education
University of Tourism Macau
09.2019 - 06.2024
Skills
- Leadership acumen
- Teaching methods
- Creative thinking
- Language proficiency
- Creativity
- Behavioural modelling
Languages
English
Fluent
Chinese (Cantonese)
Native
Chinese (Mandarin)
Native
Accomplishments
Techstars Startup Weekend - Social Impact
2023 TECH STAR Entrepreneurship 1st place
Banco Nacional Ultramarine Scholarship
The Student with the Best Scholastic Achievement"
Certification
Cambridge International Exam
2017 IGCSE Mandarin A*
Timeline
Private Teacher
International School
01.2022 - 01.2024
Social Media advertisement
01.2022 - 12.2023
Customer Service Officer
01.2020 - 12.2020
University of Tourism Macau
09.2019 - 06.2024
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