Vinicius Almeida Barbosa De Souza

• Devised recommendations to streamline and simplify customer support system and improve response time.
• Verify KYC documents submitted by clients on an hourly basis.
• Perform verifications and document requests, (ID, POR, SOF), for the Payments and AFC departments.
• Achieve quarterly KPI targets set by the customer support manager.
• Work with various company software's and others such as Salesforce, BackOffice, Sum&Sub, Trading terminals and more.
• Proven ability to develop and implement creative solutions to complex problems.

• Perform AML check during the KYC process of individual investors.
• Search and use of available data on World-Check and open source search conducted for negative media.
• Providing excellent customer support, following communication procedures, guidelines, and policies to ensure a standard high-quality service and customer satisfaction.
• Processing KYB apllications for different business in the crypto space, based on specific project requirements, and different countries financial regulations.
• Increased first-call resolution rates with thorough troubleshooting and problem-solving skills.

A startup created to provide well drilling services and access to potable water. Some of the activities performed included:

• Project management.
• Analysis and control of documentation for contracts as well as drafting and reviewing of contracts, according to local laws and regulations.
• B2B and B2C sales, and client prospection.
• Conducted target market research to scope out industry competition and identify advantageous trends.
• Evaluated suppliers to maintain cost controls and improve operations.
• Established foundational processes for business operations.

• Improved system functionality by conducting comprehensive tests and identifying defects.
• Creation and execution of system ground tests including Hydraulic system test, landing gear and fuel system tests.
• Participation in multiple Hydraulic, landing gear and fuel test campaigns for the aircrafts 175E2 and 190E2.
• Assured compliance with all applicable specs and regulations.
• Streamlined communication between cross-functional teams to expedite bug resolution and improve product release timelines.