Vincent Apicella
Lees Summit
Summary
Experienced working professional who is dedicated to the job at hand, a fast learner, and works well under pressure.
Highly-skilled Courier successful in providing quality service and completing on-time deliveries. Cross-trained in all aspects of shipping and deliveries.
Overview
5
5
years of professional experience
Work History
Delivery Courier
FedEx Express
05.2024 - Current
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Developed strong interpersonal and communication skills from interacting professionally with dispatchers, upper management, and peers.
- Followed company policies and procedures during shift.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
VALET ACCOUNT MANAGER
PARKING MANAGEMENT COMPANY
08.2021 - 05.2024
- Built and maintained productive relationships with customers and internal partners
- Acted as main point of contact in matters relating to client concerns and needs
- Developed successful customer relationships and quickly resolved service requests to increase sales
- De-escalated customer interactions by providing alternative tactics to solving problems and satisfying customer needs
- Kept accurate records pertaining to inventory and account notes, documenting any contract updates and renewals
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements
- Greeted and assisted customers to foster positive experiences
CUSTOMER SERVICE REPESENATATIVE
SPECTRUM MOBILE
01.2021 - 06.2022
- Handle 80+ inbound calls daily, with duties including, retrieving customer information, presenting relevant billing information, processing payments and canceling services
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
BARTENDER/SERVER
COUNTRY CLUB OF FAIRFIELD
06.2020 - 11.2020
- Assisted on train new hires on fine dining procedures and using the point of sales system
- Experience cleaning and sanitizing according to CDC Covid guidelines
- Preparing drink orders in a timely fashion
- Working private events in banquet settings including passing Hors d'oeuvres and taking standing drink orders when necessary
- Operated POS terminals to input orders, split bills and calculate totals
- Displayed enthusiasm and knowledge about restaurant's menu and products
- Greeted customers, answered questions and recommended specials to increase profits
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations
Education
High School Diploma -
Pawling High School
Pawling, NY06.2013
Skills
- Business Development
- Problem-Solving
- Customer Service
- Revenue Collecting
- Building Client Relations
- Punctuality
- Deadline adherence
- Landscaping
- HVAC maintenance
- Electrical repairs
Timeline
Delivery Courier
FedEx Express
05.2024 - Current
VALET ACCOUNT MANAGER
PARKING MANAGEMENT COMPANY
08.2021 - 05.2024
CUSTOMER SERVICE REPESENATATIVE
SPECTRUM MOBILE
01.2021 - 06.2022
BARTENDER/SERVER
COUNTRY CLUB OF FAIRFIELD
06.2020 - 11.2020
High School Diploma -
Pawling High School
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