Salvina De Pacheco Kan
Macao
Summary
Highly-motivated Entrepreneur with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
14
14
years of professional experience
Work History
Entrepreneur
Self-Employed
Macao
08.2021 - Current
- Maintained accurate inventory of baking supplies and ingredients.
- Prepared dough for a variety of bakery items such as , pastries, pies, cakes and cookies.
- Measured out ingredients accurately to ensure consistent product quality.
- Operated ovens and other equipment to bake products according to established recipes.
- Decorated cakes with icing, sprinkles and other edible decorations.
- Checked baked goods periodically during baking process to ensure desired results were achieved.
- Monitored temperature of ovens and adjusted accordingly to maintain consistency in baking times.
- Cleaned work areas, utensils, equipment and surfaces between batches of products.
- Assisted in the development of new recipes for a variety of bakery items including cakes, pies and muffins.
- Placed orders for additional supplies when necessary based on production needs.
- Followed food safety guidelines while preparing all food items.
- Rotated stock as needed to keep freshness intact.
- Inspected finished products before packaging them up for sale.
- Attended training sessions related to food safety procedures and techniques.
- Provided customer service by answering questions about menu items or taking orders from customers.
- Packaged finished products into boxes or containers for delivery.
- Rolled, cut and shaped dough to form bread, rolls, cookies, cupcakes, pie crusts and other baked goods.
- Utilized measuring instruments, commercial-grade mixers and ovens to bake cakes and pastries.
- Placed dough in pans, molds and sheets and monitored products during baking to adjust temperature.
- Finished baked goods with glazes, icings and other toppings.
- Combined ingredients by hand and with electric mixing equipment.
- Reviewed expiration dates on items and removed expired products from stock to maintain quality.
- Met with customers to discuss needed bakery items and take orders.
- Blended ingredients and mixed dough, following recipes.
- Measured and weighed ingredients to prepare dough for recipes.
- Inspected all bakery products and removed any found to possess defects.
- Cut and shaped dough for rolls, bread and various pastries.
- Rolled and kneaded dough in preparation for cutting and shaping.
- Checked dough for proper consistency, adding more flour if needed.
- Created new recipes using available ingredients and for special occasions.
- Maintained a clean work environment throughout the day by sweeping floors, wiping down surfaces and disposing of waste materials properly.
- Communicated customer feedback regarding product taste or presentation.
- Arranged baked goods in attractive displays inside bakery cases to increase sales.
- Provided excellent customer service to foster satisfaction and loyalty.
- Greeted incoming patrons, offered menu advice and documented order details and special preferences.
- Personalized cakes by writing desired words or adding other customizations.
- Greeted customers to determine wants or needs.
Teacher
Focus International Overseas Student Services
Macao
02.2010 - 04.2020
- Developed and implemented lesson plans based on curriculum objectives.
- Assessed student performance through tests, quizzes, and other assessments.
- Provided individualized instruction to meet the needs of all students.
- Encouraged critical thinking skills and problem-solving strategies among students.
- Maintained a safe and orderly learning environment for all students.
- Incorporated instructional best practices such as differentiated instruction into lesson plans.
- Built and strengthened positive relationships with students, parents and teaching staff.
- Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
- Managed student behavior in classroom by establishing and enforcing rules and procedures.
- Encouraged student critical thinking and discussion using variety of teaching techniques.
- Supervised students throughout day, both in classroom and outside during breaks.
- Differentiated instruction according to student skill level.
- Engaged students and boosted understanding of material using focused instructional strategies and hands-on activities.
- Graded projects, exams and assignments to track student progression.
- Graded student papers and assignments to track student progression.
- Assisted fellow teachers with assignment development, special projects, tests, administrative updates and grading.
- Utilized behavior management skills to foster environment conducive to student learning.
- Created and enforced child-based, hands-on curriculum to promote student interest and receptive learning.
- Scheduled and held parent-teacher conferences to keep parents up-to-date on children's academic performance.
- Created lesson plans and chose supporting materials to promote positive learning experiences.
- Planned and implemented lessons using various teaching strategies to meet diverse student needs.
- Participated in workshops, trainings and conferences to improve educational skills.
- Engaged students through lecture and discussion, increasing classroom interaction to build inclusive learning environment.
- Remained calm and patient in student interactions to support individual growth and development.
- Met with parents to discuss students' progress and review areas requiring improvement.
- Met with parents and guardians to discuss students' progress and areas requiring improvement.
- Tested students' comprehension of subject matter through quizzes, tests and projects.
- Tutored students requiring extra help and gave additional practice work to help improve concept understanding.
- Used videos, lectures and moderated discussions to engage students during class.
- Evaluated students on monthly basis and adjusted lessons accordingly to incorporate improvements.
- Scheduled tutoring sessions to help students improve grades and gain better grasp course material.
- Performed student background reviews to ascertain learning deficiencies and strengths to develop tailored lessons based on student needs.
- Introduced and encouraged debate-style classroom setting to increase student active participation and critical thinking.
Floor Manager and Sales Coordinator
Zara Inditex Group
Copenhagen
04.2016 - 04.2017
- Ensured that all staff members adhered to safety guidelines and regulations.
- Maintained a safe, clean and organized floor environment.
- Assigned tasks to team members in accordance with their skillset.
- Provided training and guidance to new employees regarding store policies and procedures.
- Monitored inventory levels, restocked shelves as needed, and reported any discrepancies to management.
- Resolved customer complaints or escalated them as necessary for further resolution.
- Developed strategies for increasing sales productivity and profitability within the department.
- Analyzed customer feedback data to identify areas of improvement in service quality.
- Coached team members on customer service techniques and provided feedback on performance.
- Participated in meetings with upper management to discuss progress reports or operational updates.
- Responded promptly to inquiries from customers via phone calls, emails, or face-to-face interactions.
- Managed store opening and closing procedures to optimize store readiness and maintain strict financial controls.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Established ambitious goals for employees and departments in order to promote quality and productivity improvements.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
- Developed and implemented processes to ensure accurate data entry into the customer relationship management system.
- Analyzed customer feedback surveys to determine areas where improvements could be made in order to increase satisfaction levels.
- Managed client relationships by responding promptly to inquiries and addressing any issues that arose during the course of a sale.
- Processed orders received from customers within specified timelines.
- Coordinated and finalized sales proposals to complete purchases.
- Fostered relationships with customers to expand customer base and retain business.
- Delivered exemplary customer service and support by remaining poised in most stressful situations.
- Consulted with long-term, new and prospective customers to understand needs and propose ideal solutions.
- Highlighted target products with eye-catching signs, displays and shelf positions.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Presented products and services to prospective and existing customers to meet client needs.
HR Officer
Venetian Macao Hotel Resort
Macao
07.2014 - 11.2014
- Developed, implemented and maintained recruitment policies and procedures.
- Analyzed job descriptions to determine job requirements and qualifications.
- Conducted orientation sessions for new employees to ensure understanding of company policies and procedures.
- Maintained employee records such as contact information, attendance records, performance reviews and termination documents.
- Assisted in the development of training programs for existing staff members.
- Provided advice and guidance regarding disciplinary actions when needed.
- Reviewed resumes and applications for potential candidates.
- Organized job fairs or career events as part of recruitment efforts.
- Responded to inquiries from current or prospective employees about benefits or other HR related issues.
- Conducted exit interviews with departing employees to assess reasons for leaving.
- Ensured compliance with safety regulations in the workplace.
- Managed employee relations issues such as grievances or complaints.
- Hired, onboarded, trained, screened and released employees.
- Supported top talent identification processes by interviewing candidates and executing onboarding, orientation and benefits processes.
- Created process improvements, policies, procedures and knowledge management to resolve employee discrepancies.
- Recruited, trained, screened and dismissed employees.
- Recruited, hired and developed personnel to align with company revenue objectives.
- Hired, trained and motivated employees to meet company goals for revenue and profit.
- Sourced, qualified and conducted screening interviews with job candidates.
- Interviewed job applicants to obtain information on work history, education or job skills.
- Searched for qualified job candidates using computer databases, media advertisements or employee referrals.
- Informed job applicants of duties and responsibilities, compensation and benefits.
- Scheduled or conducted new employee orientations.
- Reviewed employment applications and job orders to match applicants with job requirements.
- Hired employees and processed hiring-related paperwork.
- Contacted job applicants to inform of application status.
- Interpreted and explained human resources policies, procedures or regulations.
GSA (Guest Service Agent/ Lobby Ambassador
Venetian Macao Hotel Resort
Macao
07.2012 - 11.2012
- Greeted guests with a friendly and welcoming attitude.
- Answered inquiries about hotel services, facilities and local attractions.
- Registered guests into the computer system accurately and efficiently.
- Provided information regarding room availability and rates to potential customers.
- Assisted in resolving customer complaints in a courteous and professional manner.
- Responded to telephone calls from guests promptly and courteously.
- Maintained an up-to-date knowledge of all hotel services, amenities, promotions, packages and special events.
- Performed check-in, check-out procedures for arriving, departing guests according to established standards.
- Provided directions to various locations within the as the hoteluested by guests.
- Participated in training seminars related to hospitality industry trends.
- Adhered strictly to company policies and procedures while performing job duties.
- Managed guest check-in and check-out procedures and reservations.
- Resolved guest challenges and complaints by applying resourceful and actionable solutions.
- Managed customer complaints and rectified issues to complete satisfaction.
- Assisted guests in answering questions and completing check-in and check-out processes.
- Welcomed large volume of guests and improved overall customer service.
- Answered guest inquiries regarding hotel offerings and services.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Directed front desk operations with focus on hotel reputation, staff productivity and operational efficiency.
- Corrected guest issues promptly with knowledgeable and friendly service.
- Streamlined daily operations, including check-in and check-out processes, to increase efficiency and satisfaction.
- Greeted arriving guests to provide assistance and facilitate check-ins.
- Provided guest assistance and information regarding local attractions and points of interest.
- Established knowledge of local restaurants, historic sites, nightlife and shows so that such information could be given to interested guests.
- Maintained guest satisfaction and loyalty demonstrated through multiple online reviews.
- Provided concierge services for guests.
- Developed lasting relationships with guests that built loyalty and drove hotel revenue.
- Shared key hotel information to guests and provided details about pool and restaurants.
- Investigated guest complaints and utilized critical thinking to foster expedient resolution.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Greeted and assisted guests with variety of inquiries, promoting service standards.
- Greeted walk-in and phone guests, determining interests and needs.
- Cultivated professional relationships with guests, improving customer retention through coordinated service.
- Organized and cleaned lobby and reception areas, fostering strong visual presentation.
- Maintained knowledge of local activities, concerts and events to educate guests on options.
- Documented guest suggestions and complaints to facilitate process improvements with leadership.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Worked with room service, housekeeping, maintenance , bell boy service and security to meet all guest needs.
- Built and maintained productive relationships with employees.
- Spoke with patrons to make conversation, answer questions or to respond to complaints.
- Offered guests beverages and refreshments upon check-in.
- Provided information about local attractions, restaurants, and transportation options.
- Answered guest inquiries regarding hotel services, amenities, and policies in a friendly manner.
- Assisted with luggage handling for arriving and departing guests.
- Managed check-in and check-out processes efficiently for guests staying overnight at the hotel.
- Greeted customers, answered general questions and directed to appropriate locations.
- Promptly responded to customer inquiries and resolved complaints to promote loyalty.
- Answered customer questions and concerns regarding tickets, pricing and promotions.
Education
Professional Pastry Course - Baking And Pastry Arts
ACPP
Portugal -Lisbon 07-2023
Masters in Cake Decorating - The Wilton Method of Cake Decorating
Bakery Workshop
Macao 12-2021
Top Up Degree - Bachelor Program, HR Management Leadership, Investment Budgeting Tourism Management -
University of Northern Denmark
02.2015
AP Degree - Hotel, Hospitality and Tourism Management, Hotel Specialization Economics, Organizational Development, Business Economics -
University of Northern Denmark
09.2013
Skills
- Cantonese
- English
- Portuguese
- Team Development
- Strategic Thinking
- Goal Setting
- Customer Relations
- Problem-solving abilities
- Relationship Building
- Continuous Improvement
- Professionalism
- Employee Motivation
- Employee Relations
- Performance Improvements
Accomplishments
IELTS, 06/2011, 7.5
Personal Information
- ID Number: 13599931, China
- Nationality: Portuguese/ Macau ID holder
Hobbies and Interests
- Fashion
- Cooking
- Fusion Food
- Languages
- Movies
- Reading
- Travelling
- Sports
Timeline
Entrepreneur
Self-Employed
08.2021 - Current
Floor Manager and Sales Coordinator
Zara Inditex Group
04.2016 - 04.2017
HR Officer
Venetian Macao Hotel Resort
07.2014 - 11.2014
GSA (Guest Service Agent/ Lobby Ambassador
Venetian Macao Hotel Resort
07.2012 - 11.2012
Teacher
Focus International Overseas Student Services
02.2010 - 04.2020
Professional Pastry Course - Baking And Pastry Arts
ACPP
Masters in Cake Decorating - The Wilton Method of Cake Decorating
Bakery Workshop
Top Up Degree - Bachelor Program, HR Management Leadership, Investment Budgeting Tourism Management -
University of Northern Denmark
AP Degree - Hotel, Hospitality and Tourism Management, Hotel Specialization Economics, Organizational Development, Business Economics -
University of Northern Denmark
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