Victoria Lutz
Springfield
Summary
I currently work full time and do online schooling full time I typically take 12 credit hours a semester on top of full time learning. While being at OTC I have never gotten a grade under a C in a class while maintaining my grades I put in extra work at my job as a personal banker I was awarded MVP of the company for 2023, Personal Banker of the month for February. I was asked to be in a recruitment video for the company because I reflect what it is to be a good employee and the kinds of people they are looking for. Aside from the awards I have received at my job I also do some extra work volunteer work on the side like teaching financial literacy classes to people who are in recovery programs currently rebuilding their lives.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Personal Banker
Academy Bank
06.2021 - Current
- Provided ongoing mentorship to junior bankers, building their skills in sales techniques and customer relations management.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Processed customer payments and account setup charges.
- Managed complex credit applications; negotiated terms and conditions which resulted in increased loan approvals for qualified borrowers.
Server
Rib Crib
11.2020 - 06.2021
- Answered customers' questions, recommended items, and recorded order information.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Cultivated warm relationships with regular customers.
Cashier
Burger King
12.2019 - 10.2020
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Used POS system to enter orders, process payments and issue receipts.
- Upsold additional products and services to customers, increasing revenue.
Education
No Degree -
Southwest Baptist University
Bolivar, MONo Degree - General Education
Ozarks Technical Community College
Springfield, MOHigh School Diploma -
Hillcrest High School
Springfield, MO05.2021
Skills
- Customer Service
- Relationship Management
- Client Relationship Management
- Attention to Detail
- Documentation
- Relationship Building
- Professional Appearance
- Records Maintenance
- File Maintenance
Certification
- NMLS Certified
- State of Missouri Public Notary
Timeline
Personal Banker
Academy Bank
06.2021 - Current
Server
Rib Crib
11.2020 - 06.2021
Cashier
Burger King
12.2019 - 10.2020
No Degree -
Southwest Baptist University
No Degree - General Education
Ozarks Technical Community College
High School Diploma -
Hillcrest High School
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