Victoria Kilburn
Wright's Party Rental and Design
Sullivan
18
years of professional experience
Results-driven professional with over 10 years of experience in account management and project coordination. Managed 250+ B2B accounts while enhancing customer retention and optimizing cross-functional operations. Strong skills in relationship-building and logistical coordination, seeking opportunities in remote environments.
Work History
Assistant Project Manager
1 Year- Coordinate event preparation and execution on an as-needed basis by organizing inventory, prepping rentals, and managing equipment logistics for client events.
- Execute rental setups, takedowns, pickups, and drop-offs to support timely event delivery while maintaining organized equipment handling.
- Craft custom centerpieces, flower arrangements, and napkin folds when requested, aligning with client specifications to support event presentation.
Area Sales Manager
6 Years 3 Months- Managed territory sales pipeline, strengthening distributor relationships and expanding lubricant market coverage.
- Led cross-functional follow-up on orders, deliveries, and collections to ensure smooth execution.
- Provided exceptional customer service to existing clients through regular communication and prompt resolution of issues or concerns raised by them.
- Achieved consistent annual revenue growth by continuously monitoring performance metrics and adjusting strategies accordingly.
- Managed company event logistics and partnered with community to share company goals and promote awareness.
- Coordinated efforts with headquarters regional teams and other teams to creatively maintain positivity consistency within workplace.
Customer Service Representative III /Senior Inside Sales Representative
3 Years 6 Months- Managed customer inquiries, orders, and account updates with accuracy and professionalism.
- Resolved service issues by coordinating with sales, logistics, and operations teams.
- Processed product requests, quotes, and documentation using internal order systems.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Consistently recognized as scorecard winner for producing 50-90% of teams weekly sales calls and generating highest sales for inside team
Rural Carrier Associate
7 Years 10 Months- Delivered letters, parcels, and accountable mail to homes and businesses along assigned routes.
- Sorted, cased, and sequenced mail for efficient rural route delivery.
- Loaded vehicles with parcels, flats, and supplies while maintaining safe, organized transport.
- Demonstrated flexibility in adjusting schedules to accommodate unexpected staff shortages or increased workload demands.
- Actively Participate in Rural Reach Program to provide business leads for increased annual revenue opportunities.
Education
High School Diploma
Skills
Customer Relationship Building
Customer Retention
Account Management
Customer Service
Attention to Detail
Collaborative Problem Solving
Team motivation
Project planning
Event Coordination
Event planning
Cross-Functional Coordination
Accomplishments
Professional Accomplishments:
- Lead planning with collaboration of Wallis Lubricants Operations Managers for the annual Driver Appreciation Week for multiple locations
- Lead in planning and organizing Wallis company wide "Pie in the face for Autism" fundraiser event, raising a substantial donation to Easter Seals.
- Organized city wide clean-up for "Operation Beautify" in recognition of Earth day as a committee member for Wallis initiatives.
- Accepted a plaque on behalf of Wallis Lubricants by the City of Pacific, as recognition for our contribution to the city for Earth Day.
- Award from USPS for participation in the Rural Reach Program, providing a lead that generated an increased annual revenue of est. $148,000 for the gateway district (Est. 9% of entire district)
Timeline
Assistant Project Manager
Wright's Party Rental and Design
10.2025 - CurrentRead More
Area Sales Manager
Wallis Lubricants
12.2019 - 03.2026Read More
Customer Service Representative III /Senior Inside Sales Representative
Wallis Lubricants
06.2016 - 12.2019Read More
Rural Carrier Associate
USPS, United States Postal Service
08.2008 - 06.2016Read More
Sullivan High School
High School Diploma
Read More