Victoria Hollister

• Analyzed case data to identify trends and implement process improvements for enhanced customer satisfaction.
• Collaborated with cross-functional teams to streamline resolution processes and reduce response times.
• Coordinated with internal departments as needed to gather information on each individual case, facilitating a more accurate and timely response.
• Maintained detailed records of all interactions and resolutions for future reference and analysis purposes, improving overall efficiency in handling similar cases down the road.
• Conducted thorough follow-ups with providers' resolution to ensure satisfaction and identify any opportunities for further improvement in the service provided.
• Streamlined resolution processes with established guidelines, leading to faster outcomes and better
• Documentation and Record Keeping:
  Preparing, filing, and maintaining accurate records of lien-related documents, including correspondence, communications, and financial transactions.
  Communication and Negotiation:
  Communicating with lien holders, clients, insurance companies, and other relevant parties to negotiate settlements or resolve disputes.
  Research and Analysis:
  Conducting research to verify lien details, assess validity, and identify potential issues or discrepancies.
  Administrative Support:
  Providing general administrative support to the legal team, including answering phones, scheduling appointments, and managing files.
  Compliance:
  Ensuring compliance with relevant laws, regulations, and company policies related to lien procedures.

• Creating and updating patient's medical charts
• Performed various administrative tasks by filing, copying and faxing documents.
• Managed documentation and communication for patient referrals and transfer requests, enhancing patient flow and service delivery.
• Knowledge of medical terminology
• Addressed customer inquiries and resolved issues promptly, fostering a positive service experience.
• Handling of medical incoming referral
• Maintained adherence to HIPAA guidelines to protect patient confidentiality and data security.
• Liaised between patients, insurance companies, and billing office.
• Engaged with customers to address and resolve disputes, ensuring satisfaction.
• Facilitated collaboration with healthcare providers to address and resolve patient care issues.

Resolved discrepancies in patient documentation to ensure accuracy and compliance.

Led initiatives to streamline record request processes, reducing turnaround time for patient access requests.

• Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
• Assured timely verification of insurance benefits prior to patient procedures or appointments.
• Established effective communication pathways with insurance representatives, ensuring efficient inquiry and dispute resolution.
• Coordinated with care teams across various departments to ensure seamless integration of verified coverage information into overall treatment planning.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Coordinating Peer to Peer meetings between health insurance and providers to help prevent decrease in billing revenue
• Supported timely claims processing by submitting accurate and complete documentation to insurance companies.
• Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
• Organized and maintained patient chart filing system to promote quick data finding for staff.
• Conducted thorough reviews of insurance information, correcting discrepancies to safeguard financial integrity and mitigate losses.
• Instructed new employees on established insurance verification processes to ensure compliance and accuracy in operations.
• Followed up with patients to reschedule missed appointments.

• Carry out payroll department transactions on a daily basis
• Handle workflow to guarantee all payroll operations are precisely and promptly worked on. Work on accurate garnishments adherence and calculations Implement attendance and time processing and interconnect with payroll
• Evaluation for accuracy and completeness of regular time, vacation payout, salary, leave of absence, overtime, payments and retro.

• Supported operational efficiency by maintaining accurate electronic files for case teams and corporate departments in the document management system.
• Provide file retrieval support for electronic and physical files in a timely manner
• Organized and maintained physical file archives, promoting easy retrieval and compliance with storage protocols.
• Streamlined inventory management processes by updating records in the system.
• Processed requests to establish new folders on network drives, ensuring efficient data organization.
• Achieved secure electronic systems through effective application of access controls and ethical walls. Enhanced operational efficiency by staying informed on the latest scanning operations and best practices.
• Provided backup support to scan hub operations as needed.

• Managed organization and submission of loan bankruptcy materials to appropriate third-party vendor for processing.
• Implemented compliance measures to uphold loan bankruptcy standards and mitigate risks.
• Monitors accounts throughout the loan bankruptcy process and contacts appropriate party when necessary
• Conducted thorough verification of bankruptcy status and secured copies of Chapter 13 and Chapter 11 plans for all relevant accounts.
• Reviewed and organized chapter 7 reaffirmation agreements for management's approval process, ensuring accuracy and completeness.
• Distributes account balances and interest rates to the secured and unsecured balances
• Reviewed and interpreted modifications in state-specific bankruptcy legislation to provide accurate legal guidance.
• Managed revisions of bankruptcy court notices to maintain compliance with legal standards.
• Managed payment refund procedures to maintain financial integrity in chapter filings.

• Directed scheduling logistics for three senior executives and 37 partners, optimizing calendar management.
• Facilitated monthly partnership meetings and participated in weekly executive committee meetings.
• Facilitated effective meetings by preparing comprehensive agendas and accurately recording action minutes. Contributed to improved decision-making through detailed documentation of meeting outcomes.
• Maintained governance documents and files including those related to committees, quality assurance, strategic planning, bylaws, personnel, compensation, finance, etc
• Coordinated conference calls and scheduled meetings to facilitate communication among team members. Assisted in hiring vendors for event services, including catering for luncheons and dinners. Organized logistics for meetings to ensure smooth operations.
• Organized and maintained patient complaint files for efficient access and review.
• Managed preparation of travel invoices, reports, memos, letters, and additional documentation to support administrative functions.
• Facilitated efficient retrieval and organization of corporate documents, records, and reports, enhancing operational workflows. Achieved secure handling of all business materials, promoting trust and confidentiality in document management.
• Managed documentation related to legal issues and prepared concise summaries for committee discussions.
• Updated mail and phone directories to support team communication. Assisted in reordering department supplies to maintain operational efficiency. Maintained cleanliness of all conference rooms to create a professional environment.
• Assisted HR with preparation of new hire packets. Supported completion of I-9 forms. Coordinated training schedules for new hires. Attended offsite career fairs to promote job opportunities.
• Investigated patient care concerns to ensure prompt resolution of patient disputes.
• Following up with patient to assure they are satisfied with the provided results
• Developed and presented essential reports to peer committee president to facilitate constructive feedback.