VICTORIA HOLLISTER
KANSAS CITY,MO
Summary
Professional with robust background in conflict resolution and customer service. Skilled in navigating complex issues, implementing solutions, and ensuring client satisfaction. Strong collaborator with focus on team synergy and adaptability to changing demands. Proven ability to communicate effectively, mediate disputes, and achieve results-driven outcomes.
Overview
15
15
years of professional experience
Work History
Lien Resolution Specialist
DiPasquale Moore
09.2024 - Current
- Analyzed case data to identify trends and implement process improvements for enhanced customer satisfaction.
- Collaborated with cross-functional teams to streamline resolution processes and reduce response times.
- Coordinated with internal departments as needed to gather information on each individual case, facilitating a more accurate and timely response.
- Maintained detailed records of all interactions and resolutions for future reference and analysis purposes, improving overall efficiency in handling similar cases down the road.
- Conducted thorough follow-ups with providers' resolution to ensure satisfaction and identify any opportunities for further improvement in the service provided.
- Streamlined resolution processes with established guidelines, leading to faster outcomes and better
- Documentation and Record Keeping:
Preparing, filing, and maintaining accurate records of lien-related documents, including correspondence, communications, and financial transactions.
Communication and Negotiation:
Communicating with lien holders, clients, insurance companies, and other relevant parties to negotiate settlements or resolve disputes.
Research and Analysis:
Conducting research to verify lien details, assess validity, and identify potential issues or discrepancies.
Administrative Support:
Providing general administrative support to the legal team, including answering phones, scheduling appointments, and managing files.
Compliance:
Ensuring compliance with relevant laws, regulations, and company policies related to lien procedures.
MOS
Kansas City Gastroenterology and Hepatology
03.2022 - 04.2025
- Scheduling patients with providers according medical need
- Creating and updating patient's medical charts
- Knowledge of medical terminology
- Insurance verification
- Providing exceptional Customer service
- Handling of medical incoming referral
- Working within to guideline of HIPPA
Payroll Specialist
Staffing Kansas City
09.2021 - 03.2022
- Carry out payroll department transactions on a daily basis
- Handle workflow to guarantee all payroll operations are precisely and promptly worked on. Work on accurate garnishments adherence and calculations Implement attendance and time processing and interconnect with payroll
- Evaluation for accuracy and completeness of regular time, vacation payout, salary, leave of absence, overtime, payments and retro.
Information Management Specialist
Littler Mendelson P.C
12.2019 - 08.2021
- Assist case teams and corporate departments with maintaining electronic files in the document management system
- Provide file retrieval support for electronic and physical files in a timely manner
- Provide archiving support for physical files
- Assist with updating inventory in records management system
- Assist with client file transfers
- Execute requests for new folders on Network Drives
- Apply access controls and ethical walls in electronic systems Maintain current knowledge about scanning operations
- As necessary, act as backup to the Scan Hub.
Administrative Assistant II
MidCountry Bank
08.2017 - 09.2019
- Documentation and filing of loan bankruptcy materials with the appropriate third-party vendor
- Ensure full compliance with loan bankruptcy regulations
- Monitors accounts throughout the loan bankruptcy process and contacts appropriate party when necessary
- Verified the bankruptcy is secured and acquires a copy of the proposed Chapter 13 and Chapter 11 Plan on all secured accounts
- Capture Chapter 7 reaffirmation agreements to management for approval
- Distributes account balances and interest rates to the secured and unsecured balances
- Make sure current with changing state specific bankruptcy laws
- Update all bankruptcy court notice to accounts
- Refunding payments received chapter filing.
Executive Assistant to CEO and President
Clinics of North Texas
04.2010 - 08.2017
- Managed and maintained “3” C-level executive schedules as well as 37 partners
- Attended monthly Partnership meetings and weekly Executive Committee meetings
- Prepared action minutes and meeting agendas and recorded minutes of meetings
- Maintained governance documents and files including those related to committees, quality assurance, strategic planning, bylaws, personnel, compensation, finance, etc
- Relayed and provided instructions and information as directed by the President, CEO or Committee members in accordance with established policies and procedures
- I arranged conference calls, scheduling meetings, hiring of vendors to prepare meeting luncheon and dinners
- Maintained patient complaint files and p summary of patient complaints for committee members
- I prepared travel invoices, reports, memos, letters, and other documents
- Opening, sorting, and distributed incoming correspondence, including faxes and emails
- File and retrieved corporate documents, records, and reports and assure discreet handling of all business
- Maintains files related to legal matters and prepares summary for committee members
- Updated mail/phone directories, routinely re-order department supplies Maintained cleanliness of all conference rooms
- Assisting H/R with new hire packets, obtained need information for I-9 form completion, scheduling training for new hires and attending offsite career fairs
- Explain policy and procedures to patients using medical knowledge
- Coordinate communication between patients and their providers
- Identify problems relating to patient care to resolve patient disputes
- Following up with patient to assure they are satisfied with the provided results
- Identifying and share research, recommendations, or other information regarding legal liabilities, risk management, or quality of care
- Report necessary reports to the Peer Committee president for review.
Education
High School Diploma -
East High School
Kansas City, MO05.1994
Skills
- Patient Charting
- Patient Relations
- Follow-Up Skills
- Patient Referral
- Managing Patient Records
- Schedule Management
- Administrative Duties
- Information collection
- Document preparation
- Negotiation management
- Legal expertise
- Time management
- Attention to detail
- Multitasking
- Excellent communication
- Critical thinking
- Organizational skills
Timeline
Lien Resolution Specialist
DiPasquale Moore
09.2024 - Current
MOS
Kansas City Gastroenterology and Hepatology
03.2022 - 04.2025
Payroll Specialist
Staffing Kansas City
09.2021 - 03.2022
Information Management Specialist
Littler Mendelson P.C
12.2019 - 08.2021
Administrative Assistant II
MidCountry Bank
08.2017 - 09.2019
Executive Assistant to CEO and President
Clinics of North Texas
04.2010 - 08.2017
High School Diploma -
East High School
Similar Profiles
Anh MartinAnh Martin
Corporate Recruiter at DiPasquale Moore Injury LawCorporate Recruiter at DiPasquale Moore Injury Law
William JeromeWilliam Jerome
Construction Superintendent at Dipasquale Construction IncConstruction Superintendent at Dipasquale Construction Inc
Marva RebeiroMarva Rebeiro
In-Home Nanny at Andrea DipasqualeIn-Home Nanny at Andrea Dipasquale
Dominic CarreraDominic Carrera
Clerk at QuikTripClerk at QuikTrip
Stephanie HenrettyStephanie Henretty
Cashier and Sales Associate at TJ's Sandwich ShopCashier and Sales Associate at TJ's Sandwich Shop