Victoria Hoffmann
St Louis
Summary
Professional with skills managing front desk operations and enhancing client experiences. Skilled in administrative tasks, customer service, and communication, ensuring smooth daily functions. Strong focus on team collaboration and adapting to changing needs, reliably supporting colleagues and achieving results. Known for organizational abilities, problem-solving skills, and positive attitude.
Overview
3
3
years of professional experience
Work History
Front Desk Coordinator
Mercy Rehabilitation Hospital South
06.2024 - Current
- Managed daily front desk operations to ensure smooth guest check-in and check-out processes.
- Assisted in onboarding new staff by providing training packets and providing support on registering on different hospital programs
- Resolved conflicts and complaints promptly, ensuring guest satisfaction and fostering positive relationships.
- Maintained strict confidentiality when handling sensitive client information in accordance with company policies.
- Provided administrative support to management staff, contributing to overall office productivity.
- Handled high volumes of incoming calls, directing callers to appropriate departments for prompt assistance.
- Marketing/ planning events around the hospital
Licensed Esthetician /Front Desk Medical Receptionist
STL Skin Spa
12.2022 - 12.2023
- Delivered customized skincare treatments, enhancing client satisfaction and loyalty.
- Educated clients on skincare routines and product recommendations, fostering long-term relationships.
- Performed skin analyses to identify client needs and recommend appropriate services.
- Maintained a clean and organized treatment room, ensuring compliance with safety standards.
- Assisted in inventory management, tracking product usage and replenishing stock as needed.
- Provided specialized facials, chemical peels, microdermabrasion, and other advanced treatments to address various skin concerns.
Hostess/To-Go Server
Sybergs
05.2022 - 12.2022
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservation system, optimizing table turnover and guest flow.
- Assisted in training new staff on customer service protocols and procedures.
- Handled reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Handled cash/cards
Education
Southeast Missouri State University
Cape Girardeau, MOEsthetics - Esthetics
Skin Institute
St Louis, MO03-2023
High School Diploma -
Oakville Senior High School
St Louis, MO05-2021
South Technical High School
St Louis, MO05-2021
Skills
- Problem Solving
- Time management
- Communication
- Organization
- Administrative skills
- POS systems
Timeline
Front Desk Coordinator
Mercy Rehabilitation Hospital South
06.2024 - Current
Licensed Esthetician /Front Desk Medical Receptionist
STL Skin Spa
12.2022 - 12.2023
Hostess/To-Go Server
Sybergs
05.2022 - 12.2022
Southeast Missouri State University
Esthetics - Esthetics
Skin Institute
High School Diploma -
Oakville Senior High School
South Technical High School
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