Victoria Hamilton
Springfield
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Skilled professional competent in conducting patrols, monitoring entrances and escorting visitors to maximize building security. Good report writing, recordkeeping and multitasking abilities with solid history of success at and facilities. Keen to offer several years of experience and take on challenging new role.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Security Officer
Allied Universal
Springfield
08.2024 - Current
- Conducted regular inspections of security equipment, identifying and resolving issues promptly.
- Collaborated with law enforcement agencies during investigations, providing critical information and support.
- Trained new security personnel on standard operating procedures and emergency response protocols.
- Maintained accurate records of incidents and daily activities in compliance with company policies.
- Implemented proactive measures to identify potential threats within the facility's security system.
- Responded swiftly to alarms or emergencies, ensuring safety for employees and visitors.
- Performed audits of access control systems, verifying functionality and adherence to guidelines.
- Developed comprehensive incident response plans to address various security scenarios efficiently.
Security Supervisor
Allied Universal
Carthage
02.2021 - 08.2024
- Supervised a team of XX security officers, ensuring the safety and security of the premises
- Developed and implemented comprehensive security protocols to mitigate risks and prevent unauthorized access
- Conducted regular inspections of security equipment, identifying and resolving any issues promptly
- Collaborated with law enforcement agencies during investigations, providing necessary information and support
- Trained new security personnel on standard operating procedures, emergency response protocols, and customer service skills
- Maintained accurate records of incidents, accidents, and daily activities in compliance with company policies
- Implemented a proactive approach to identify potential threats or vulnerabilities in the facility security system
- Responded quickly to alarms or emergencies on-site, taking appropriate actions to ensure the safety of employees and visitors
- Performed regular audits of access control systems to verify proper functioning and adherence to established guidelines
- Coordinated with other departments to develop emergency evacuation plans and conduct drills for staff members
- Managed scheduling for the security team, ensuring adequate coverage at all times while optimizing resources efficiently
- Investigated incidents involving thefts or property damage, gathering evidence for internal reporting purposes or legal proceedings if required
- Provided excellent customer service by addressing inquiries from employees or visitors regarding safety measures or procedures in place
- Collaborated with HR department on background checks for potential hires in order to maintain a high-quality workforce within the security team
- Monitored surveillance cameras regularly to detect any suspicious activity or policy violations
- Ensured compliance with local laws/regulations related to building codes/fire safety/security standards
- Implemented training programs focused on enhancing employee awareness about cybersecurity threats/risks
- Conducted risk assessments periodically across different areas/facilities within the organization
- Maintained strong relationships with external vendors/suppliers involved in providing various aspects of physical/electronic security solutions/services
- Developed and implemented a comprehensive incident response plan to address various security-related scenarios
- Collaborated with the IT department to ensure the integrity and confidentiality of sensitive data through effective access control measures
- Implemented a visitor management system, enhancing the overall security posture of the organization
- Conducted regular performance evaluations for security personnel, providing feedback and identifying areas for improvement
- Managed budget allocation for security operations, optimizing resources while ensuring adequate coverage
- Coordinated with local law enforcement agencies during high-profile events or potential threats to maintain a secure environment
- Implemented training programs on emergency preparedness and response for employees across all departments
- Maintained up-to-date knowledge of industry best practices in physical security, cybersecurity, and risk management
- Led investigations into workplace incidents or violations of company policies, documenting findings and recommending corrective actions
- Ensured compliance with regulatory requirements related to safety protocols, such as OSHA standards or fire codes
- Developed strong relationships with key stakeholders within the organization to foster collaboration on security initiatives
- Implemented access control systems using biometric technology to enhance facility security measures
- Conducted background checks on contractors/vendors before granting them access to restricted areas of the premises
- Instituted an employee awareness program focused on identifying social engineering tactics used by malicious actors targeting sensitive information/assets
- Collaborated with HR department in developing robust termination procedures that included revoking access privileges promptly upon separation from employment
- Maintained accurate inventory records of all security equipment/devices/software licenses/licenses/certifications held by team members
Security Officer
Securitas
Carthage
05.2021 - 02.2022
- Conducted regular inspections of security equipment, promptly identifying and resolving issues.
- Collaborated with law enforcement agencies to provide critical information during investigations.
- Trained new security personnel on standard operating procedures and emergency protocols.
- Maintained accurate records of incidents and daily activities per company policies.
- Implemented proactive measures to detect potential threats within security systems.
- Responded swiftly to alarms or emergencies, ensuring safety for employees and visitors.
- Performed audits of access control systems to verify functionality and compliance.
- Developed comprehensive incident response plans for addressing diverse security scenarios efficiently.
Hostess
Texas Roadhouse
Joplin
09.2020 - 05.2021
- Greeted and welcomed guests upon arrival, providing a warm and friendly atmosphere
- Managed the seating chart efficiently to ensure optimal use of available tables
- Effectively communicated with servers and kitchen staff to coordinate seating arrangements and maintain smooth flow of service
- Provided accurate wait time estimates to guests, managing expectations in a professional manner
- Maintained cleanliness and organization at the hostess station, ensuring a visually appealing entrance for guests
- Assisted in resolving guest complaints or concerns promptly and professionally
- Collaborated with management to develop strategies for improving guest experience and optimizing table turnover rate
- Trained new host/hostess team members on proper greeting procedures, seating protocols, and customer service standards
- Utilized excellent communication skills to effectively handle high-pressure situations during busy periods
- Maintained knowledge of daily specials, promotions, and menu changes to provide accurate information to guests as needed
- Ensured compliance with health code regulations by monitoring dining areas for cleanliness
Commercial Truck Driver
Hobby Lobby
Oklahoma City
11.2019 - 07.2020
- Operated commercial trucks to transport goods and materials to designated locations efficiently.
- Achieved accident-free record over XX years of driving experience.
- Maintained clean driving record with no violations throughout entire career.
- Secured cargo effectively to prevent damage during transit.
- Delivered XX% increase in on-time deliveries through strategic route planning.
- Executed thorough vehicle inspections and performed routine maintenance for safety compliance.
- Trained new drivers on company policies and safe driving practices.
- Communicated proactively with dispatchers regarding delays or road issues.
Commercial Truck Driver
CFI
Joplin
06.2018 - 11.2019
- Operated commercial trucks to transport goods and materials to designated locations.
- Maintained a clean driving record with no violations throughout entire career.
- Achieved an accident-free record over XX years of driving experience.
- Delivered XX% increase in on-time deliveries through efficient route planning strategies.
- Communicated with dispatchers regarding delays, accidents, or other road issues.
- Trained new drivers on company policies and safe driving practices.
- Executed vehicle inspections and performed routine maintenance tasks for safety.
- Secured cargo properly to prevent damage during transit.
Dispatcher
CFI
Joplin
07.2017 - 06.2018
- Coordinated and dispatched a fleet of XX vehicles to ensure timely delivery of goods and services
- Monitored GPS tracking systems to track the location of vehicles in real-time and make necessary adjustments to optimize efficiency
- Maintained constant communication with drivers via radio or phone to provide updates on traffic conditions, route changes, or customer requests
- Responded promptly to customer inquiries, resolving issues or concerns related to deliveries or pick-ups
- Utilized computer software systems to input data regarding orders, deliveries, and driver logs for record-keeping purposes
- Coordinated emergency response efforts in case of accidents or breakdowns by contacting appropriate authorities or arranging alternative transportation solutions
- Optimized routing strategies by analyzing traffic patterns, road closures, weather conditions, and other factors that may impact delivery times
- Developed strong relationships with customers by providing exceptional service experiences during interactions over the phone or email
- Assisted in training new dispatchers on standard operating procedures (SOPs) for effective coordination of logistics operations
- Collaborated with maintenance team members to schedule routine vehicle inspections and repairs as needed
- Ensured compliance with Department of Transportation (DOT) regulations and maintained accurate records for audits
- Developed and implemented contingency plans for unexpected events such as traffic congestion or vehicle breakdowns
- Improved customer satisfaction by resolving delivery issues promptly and effectively
- Collaborated with sales team to provide accurate delivery estimates to customers, resulting in increased customer trust and repeat business
- Maintained up-to-date knowledge of local road conditions, construction projects, and traffic patterns to minimize delays in deliveries
- Coordinated with external vendors or subcontractors when additional resources were needed to meet high demand periods
- Ensured compliance with company policies regarding vehicle maintenance, cleanliness, and appearance standards
- Collaborated with other departments such as sales, customer service, and logistics to resolve any issues related to order fulfillment or transportation logistics
Commercial Truck Driver
Con-way/XPO/CFI
Joplin
06.2012 - 07.2017
- Operated commercial trucks to transport goods and materials to designated locations
- Adhered to all traffic laws, regulations, and safety standards while driving
- Maintained accurate records of daily activities, including fuel usage, mileage, and delivery schedules
- Inspected vehicles before each trip to ensure they were in proper working condition
- Loaded and unloaded cargo using appropriate equipment and techniques
- Secured cargo for transportation to prevent damage or loss during transit
- Followed established routes and delivery schedules to ensure timely deliveries
- Communicated with dispatchers regarding any delays, accidents, or other issues encountered on the road
- Provided excellent customer service by delivering goods in a professional and courteous manner
- Collaborated with warehouse staff to coordinate loading/unloading processes efficiently
- Performed routine maintenance tasks such as checking oil levels, tire pressure, and brakes on assigned vehicles
- Troubleshot minor mechanical issues that occurred during trips and made necessary repairs when possible
- Maintained cleanliness of truck interior/exterior on a regular basis for optimal presentation
- Managed paperwork related to deliveries such as bills of lading, invoices, and delivery confirmations accurately
- Delivered XX% increase in on-time deliveries through efficient route planning strategies
- Reduced fuel consumption by XX% through implementation of eco-driving techniques
- Achieved an accident-free record over XX years of driving experience
- Increased customer satisfaction ratings by XX% through prompt delivery times
- Received multiple commendations from customers for exceptional service
- Traveled an average of XX miles per day while maintaining high productivity levels
- Safely transported hazardous materials according to DOT regulations
- Maintained a clean driving record with no violations or accidents throughout entire career
- Demonstrated strong problem-solving skills by effectively resolving unexpected challenges on the road
- Collaborated with warehouse team to improve loading/unloading processes, resulting in XX% reduction in turnaround time
- Implemented new safety protocols that reduced accidents and injuries by XX%
- Utilized GPS systems and other navigation tools to optimize routes for timely deliveries
- Efficiently managed time and resources to meet tight delivery deadlines
- Trained new drivers on company policies, procedures, and safe driving practices
- Mentored junior drivers to improve their skills and ensure compliance with regulations
- Demonstrated exceptional attention to detail when inspecting vehicles for maintenance issues or potential hazards
- Served as a reliable point of contact between customers, dispatchers, and warehouse personnel
- Maintained accurate records of vehicle inspections, repairs, and maintenance activities
- Closely monitored weather conditions and adjusted driving strategies accordingly for enhanced safety
- Adapted quickly to changing road conditions such as traffic congestion or inclement weather
- Familiarized self with local roads/routes to minimize reliance on GPS systems
- Possessed strong communication skills in order to effectively communicate with a diverse range of individuals including coworkers, supervisors, customers, etc.
- Achieved a perfect attendance record throughout entire tenure as a commercial truck driver
Commercial Truck Driver
Covenant Transport
Chattanooga
12.2009 - 06.2012
- Transported goods and materials to designated locations using commercial trucks.
- Maintained clean driving record with no violations throughout entire career.
- Achieved accident-free record over XX years of driving experience.
- Delivered XX% increase in on-time deliveries through efficient route planning strategies.
- Communicated with dispatchers regarding delays, accidents, or road issues.
- Trained new drivers on company policies and safe driving practices.
- Executed vehicle inspections and performed routine maintenance for safety.
- Secured cargo properly to prevent damage during transit.
Shuttle Driver & Co-owner
Spruce Van Service
Lady Lake
10.2001 - 12.2009
- Safely transported passengers to and from designated locations, adhering to all traffic laws and regulations
- Maintained a clean and well-maintained shuttle vehicle, ensuring passenger comfort and safety
- Provided excellent customer service by assisting passengers with luggage, answering questions, and providing information about local attractions
- Managed daily schedules and routes efficiently to ensure on-time pick-ups and drop-offs for passengers
- Performed routine inspections of the shuttle vehicle, checking fuel levels, tire pressure, brakes, lights, etc.
- Resolved passenger concerns or complaints in a professional manner while maintaining a calm demeanor
- Adapted driving techniques based on weather conditions to ensure safe transportation for passengers
- Maintained accurate records of mileage logs, trip sheets, fuel purchases, and other required documentation
- Assisted disabled or elderly passengers in boarding or exiting the shuttle vehicle as needed
- Participated in regular training sessions to stay updated on safety procedures and industry regulations
- Coordinated with hotel staff or event organizers for special pickup/drop-off arrangements as necessary
- Ensured compliance with all applicable federal/state/local laws related to commercial driving
- Implemented efficient routing strategies that reduced travel time by XX% during peak hours
- Maintained an accident-free driving record throughout tenure as a shuttle driver
- Demonstrated exceptional problem-solving skills when faced with unexpected road closures or traffic delays
- Efficiently managed multiple tasks such as handling cash transactions while maintaining focus on safe driving practices
- Cultivated positive relationships with frequent passengers through friendly interactions and personalized service
- Served as a reliable source of information for passengers, providing directions and recommendations for local attractions
- Assisted in training new shuttle drivers on company policies, safety procedures, and customer service standards
- Maintained a professional appearance at all times, wearing the company uniform and adhering to grooming standards
- Developed strong knowledge of local traffic patterns and alternate routes to ensure efficient transportation services
- Achieved perfect attendance record by consistently arriving on time for scheduled shifts
- Safely transported over XX passengers per day without any incidents or accidents
- Demonstrated exceptional navigation skills by efficiently navigating through busy city streets and unfamiliar areas
- Maintained cleanliness of the shuttle vehicle interior by regularly cleaning windows, seats, floors, etc.
- Closely monitored fuel consumption to optimize mileage efficiency and reduce costs
- Provided assistance during emergency situations such as flat tires or breakdowns until help arrived
- Received multiple positive commendations from passengers for friendly demeanor and helpfulness
- Demonstrated excellent time management skills by consistently meeting pick-up/drop-off deadlines
- Leveraged strong interpersonal skills to effectively communicate with diverse groups of passengers from different backgrounds
- Fostered a safe environment within the shuttle vehicle through proactive monitoring of passenger behavior
- Increased customer loyalty through personalized service tailored to individual needs/preferences
- Mentored new shuttle drivers on best practices related to route planning and customer service
- Served as a brand ambassador by promoting company values while interacting with passengers
- Demonstrated exceptional knowledge of local attractions, restaurants, and entertainment venues to provide recommendations to passengers
Various Positions Held
Various
Wildwood
10.1994 - 10.2001
- Provided exceptional customer service by promptly greeting and seating guests, taking accurate orders, and ensuring a positive dining experience
- Collaborated with team members to efficiently handle high-volume shifts, maintaining a fast-paced and organized work environment
- Prepared food items according to established recipes and quality standards, ensuring consistency in taste and presentation
- Managed cash transactions accurately and efficiently, handling payments, providing change, and processing credit card transactions
- Maintained cleanliness of dining areas by regularly clearing tables, sanitizing surfaces, and restocking supplies as needed
- Followed all health code regulations regarding food handling, storage temperatures, sanitation practices to ensure a safe dining environment for customers
- Collaborated with kitchen staff to communicate special requests or dietary restrictions from guests accurately
- Demonstrated strong teamwork skills by effectively communicating with fellow crew members during busy shifts to ensure smooth operations
- Handled guest complaints or concerns professionally and resolved issues promptly to maintain customer satisfaction levels
- Consistently achieved XX% upselling rate by recommending additional menu items or promotions to increase sales revenue
- Received XX positive feedback comments from satisfied customers through online review platforms
- Participated in regular team meetings to discuss performance goals, provide feedback on areas of improvement for the restaurant's overall success
- Assisted in inventory management by conducting regular stock checks, identifying low-stock items, and placing orders to ensure availability of ingredients
- Maintained a clean and organized work station, adhering to safety guidelines and minimizing accidents or injuries
- Demonstrated strong knowledge of menu items, ingredients, and allergen information to assist guests with dietary restrictions or preferences
- Supported fellow crew members during busy periods by assisting with tasks such as bussing tables, refilling drinks, or running food orders
- Consistently achieved XX% accuracy rate in order taking and processing payments
- Developed positive relationships with regular customers through personalized service resulting in increased customer loyalty
- Assisted with opening/closing duties including cash handling procedures, reconciling cash register at the end of each shift
- Processed customer transactions accurately and efficiently, handling cash, credit card, and mobile payments
- Provided exceptional customer service by greeting customers, answering questions, and resolving any issues or concerns
- Maintained a clean and organized checkout area to ensure a positive shopping experience for customers
- Managed cash register drawer with precision, balancing daily sales and reconciling discrepancies
- Handled product returns and exchanges according to company policies while maintaining a friendly demeanor
- Utilized point-of-sale (POS) system to process discounts, coupons, gift cards, and loyalty rewards for customers
- Performed inventory management tasks such as restocking merchandise at the checkout area as needed
- Resolved customer complaints or conflicts in a professional manner to ensure customer satisfaction
- Provided exceptional customer service, ensuring a positive shopping experience for all customers
- Demonstrated expertise in product features and benefits to assist customers in making informed purchasing decisions
- Built strong relationships with repeat customers, resulting in XX% increase in customer loyalty
- Collaborated with team members to create visually appealing merchandise displays that increased sales by XX%
- Handled cash transactions accurately and efficiently, maintaining a balanced cash drawer at the end of each shift
- Resolved customer complaints promptly and effectively, ensuring high levels of satisfaction and repeat business
- Contributed to achieving store-wide sales goals through active participation in team meetings and initiatives
- Developed strong understanding of products' features, enabling effective communication with customers
- Proactively approached customers on the shop floor, offering assistance and personalized recommendations
- Maintained cleanliness and organization of assigned areas within the store
- Demonstrated proficiency in operating point-of-sale systems for efficient checkout process
- Increased customer satisfaction by resolving product-related issues in a timely and satisfactory manner
- Provided feedback to management regarding customer preferences and trends
- Demonstrated exceptional problem-solving skills when handling difficult customers or situations
- Cultivated strong relationships with key clients, resulting in repeat business opportunities
- Demonstrated flexibility by adapting quickly to changes in store procedures or priorities
Education
GED -
Myrtle Beach High School
Myrtle Beach, SC12.1994
Skills
- Incident response and threat assessment
- Surveillance monitoring and CCTV
- Emergency preparedness and risk management
- Compliance enforcement and access control
- Effective communication and problem solving
- Collaboration and customer service
- Identification verification and entrance control
- Interior and exterior patrols
- Document management and incident reporting
Certification
Driver Training Program
Earned: Oct 1, 2025
RTL - Use of Force Encounters – Test Your Knowledge
Earned: Oct 1, 2025
RTL - Daily Activity Reports and Other Logs
Earned: Sep 2, 2025
Report Writing
Earned: Sep 1, 2025
Note Taking and Report Writing
Earned: Sep 1, 2025
RTL - Incident Report Writing
Earned: Sep 1, 2025
Note Taking and Report Writing
Earned: Aug 29, 2025
RTL - Incident Report Writing
Earned: Aug 29, 2025
Email Etiquette Essentials
Earned: Aug 29, 2025
Basic Investigations
Earned: Aug 27, 2025
Inside Allied Universal: Your Role in Our Mission
Earned: Jul 29, 2025
Importance of Documentation
Earned: Jul 17, 2025
Autonomous Data Machines (ADM)
Earned: Jun 26, 2025
RTL - Daily Activity Reports and Other Logs
Earned: Jan 16, 2025
Gate Safety
Earned: Dec 20, 2024
Telephone Etiquette
Earned: Nov 25, 2024
Interpersonal Communications
Earned: Nov 25, 2024
Effective Listening
Earned: Nov 16, 2024
Difficult People or Situations
Earned: Nov 16, 2024
Golf Cart Driver Training Program (SPV)
Earned: Sep 13, 2024
Use of Force Training Video
Earned: Aug 20, 2024
Use of Force - Important Message from Steve Jones, CEO
Earned: Aug 20, 2024
Be Calm and De-escalate
Earned: Jul 24, 2024
2024 Global Code of Ethics and Business Conduct Guidelines Annual Refresher
Earned: Jun 26, 2024
Driver Training Program
Earned: Feb 5, 2024
Priority Management Training
Earned: Jan 31, 2024
Mercury: Rollout Manager Training
Earned: Oct 23, 2023
Mercury: First Time Registration
Earned: Oct 23, 2023
October - Monthly Safety Topic - Cold Weather
Earned: Oct 23, 2023
S.T.O.P. Stair Safety Campaign
Earned: Oct 23, 2023
Safety Program Training for Managers & Supervisors
Earned: Sep 27, 2023
September - Monthly Safety Topic - Emergency Preparedness
Earned: Sep 21, 2023
Mercury: First Time Registration
Earned: Sep 21, 2023
Driver Training: Train the Trainer
Earned: Aug 17, 2023
Completing a JSA
Earned: Mar 29, 2023
2023 North America Code of Ethics and Business Conduct Guidelines Annual Refresher
Earned: Feb 13, 2023
Ethics & Conduct
Earned: Aug 7, 2022
Employee Relations
Earned: Aug 7, 2022
COVID-19 Vaccine Information
Earned: Aug 7, 2022
COVID-19: What You Need to Know
Earned: Aug 7, 2022
Coronavirus Prevention
Earned: Aug 7, 2022
Allied Universal's Global Policy
Earned: Aug 7, 2022
March - Monthly Safety Topic - Lifting, Pushing & Pulling
Earned: Mar 27, 2022
Workplace Violence Awareness
Earned: Mar 27, 2022
Ready Response
Earned: Mar 18, 2022
Emergency Preparedness
Earned: Mar 15, 2022
Interpersonal Communications
Earned: Mar 14, 2022
Dealing with Aggressive Behavior
Earned: Mar 14, 2022
Principles of Leadership
Earned: Mar 13, 2022
Building a Respectful Workplace
Earned: Mar 13, 2022
Written Information Security Program (WISP)
Earned: Mar 13, 2022
Lawful Hiring, Assignment and Promotion Practices
Earned: Mar 10, 2022
Security Supervisor Essentials
Earned: Mar 10, 2022
2022 Global Code of Ethics and Business Conduct Guidelines Annual Refresher
Earned: Feb 25, 2022
February - Monthly Safety Topic - Hazard Communication & Chemical
Safety
Earned: Feb 25, 2022
Use of Force - Important Message from Steve Jones, CEO
Earned: Feb 25, 2022
S.T.O.P. Stair Safety Campaign
Earned: Feb 25, 2022
Use of Force Training Video
Earned: Feb 25, 2022
Allied Universal Core Training Program
Earned: Feb 24, 2022
Media Management
Earned: Feb 24, 2022
Bomb Threats
Earned: Feb 24, 2022
Video Surveillance
Earned: Feb 24, 2022
Indicators of Terrorist Surveillance
Earned: Feb 24, 2022
Emergency Management
Earned: Feb 24, 2022
Workplace Violence
Earned: Feb 23, 2022
Harassment
Earned: Feb 23, 2022
First Aid, CPR and AED Overview
Earned: Feb 23, 2022
Personal Safety
Earned: Feb 23, 2022
Introduction to Safety
Earned: Feb 21, 2022
Difficult People or Situations
Earned: Feb 21, 2022
Exceptional Customer Care
Earned: Feb 21, 2022
Appearance and Wellness
Earned: Feb 21, 2022
Post Orders
Earned: Feb 21, 2022
Liability and Loss Prevention
Earned: Feb 20, 2022
Patrol and Observation
Earned: Feb 20, 2022
Importance of Documentation
Earned: Feb 20, 2022
Note Taking and Report Writing
Earned: Feb 17, 2022
Legal Aspects of Private Security
Earned: Feb 17, 2022
Introduction to Contract Security
Earned: Feb 17, 2022
Driver Training Program
Earned: Feb 8, 2022
Dirty Dozen: Norms
Earned: Feb 4, 2022
More Credentials
Driver Training Course
Earned: Oct 1, 2025
Golf Cart Driver Training Course (SPV)
Earned: Sep 13, 2024
Driver Training Course
Earned: Feb 5, 2024
Ready Response Final Exam
Earned: Mar 18, 2022
Career Opportunities
Earned: Feb 25, 2022
Driver Training Course
Earned: Feb 8, 2022
Earned: Oct 1, 2025
RTL - Use of Force Encounters – Test Your Knowledge
Earned: Oct 1, 2025
RTL - Daily Activity Reports and Other Logs
Earned: Sep 2, 2025
Report Writing
Earned: Sep 1, 2025
Note Taking and Report Writing
Earned: Sep 1, 2025
RTL - Incident Report Writing
Earned: Sep 1, 2025
Note Taking and Report Writing
Earned: Aug 29, 2025
RTL - Incident Report Writing
Earned: Aug 29, 2025
Email Etiquette Essentials
Earned: Aug 29, 2025
Basic Investigations
Earned: Aug 27, 2025
Inside Allied Universal: Your Role in Our Mission
Earned: Jul 29, 2025
Importance of Documentation
Earned: Jul 17, 2025
Autonomous Data Machines (ADM)
Earned: Jun 26, 2025
RTL - Daily Activity Reports and Other Logs
Earned: Jan 16, 2025
Gate Safety
Earned: Dec 20, 2024
Telephone Etiquette
Earned: Nov 25, 2024
Interpersonal Communications
Earned: Nov 25, 2024
Effective Listening
Earned: Nov 16, 2024
Difficult People or Situations
Earned: Nov 16, 2024
Golf Cart Driver Training Program (SPV)
Earned: Sep 13, 2024
Use of Force Training Video
Earned: Aug 20, 2024
Use of Force - Important Message from Steve Jones, CEO
Earned: Aug 20, 2024
Be Calm and De-escalate
Earned: Jul 24, 2024
2024 Global Code of Ethics and Business Conduct Guidelines Annual Refresher
Earned: Jun 26, 2024
Driver Training Program
Earned: Feb 5, 2024
Priority Management Training
Earned: Jan 31, 2024
Mercury: Rollout Manager Training
Earned: Oct 23, 2023
Mercury: First Time Registration
Earned: Oct 23, 2023
October - Monthly Safety Topic - Cold Weather
Earned: Oct 23, 2023
S.T.O.P. Stair Safety Campaign
Earned: Oct 23, 2023
Safety Program Training for Managers & Supervisors
Earned: Sep 27, 2023
September - Monthly Safety Topic - Emergency Preparedness
Earned: Sep 21, 2023
Mercury: First Time Registration
Earned: Sep 21, 2023
Driver Training: Train the Trainer
Earned: Aug 17, 2023
Completing a JSA
Earned: Mar 29, 2023
2023 North America Code of Ethics and Business Conduct Guidelines Annual Refresher
Earned: Feb 13, 2023
Ethics & Conduct
Earned: Aug 7, 2022
Employee Relations
Earned: Aug 7, 2022
COVID-19 Vaccine Information
Earned: Aug 7, 2022
COVID-19: What You Need to Know
Earned: Aug 7, 2022
Coronavirus Prevention
Earned: Aug 7, 2022
Allied Universal's Global Policy
Earned: Aug 7, 2022
March - Monthly Safety Topic - Lifting, Pushing & Pulling
Earned: Mar 27, 2022
Workplace Violence Awareness
Earned: Mar 27, 2022
Ready Response
Earned: Mar 18, 2022
Emergency Preparedness
Earned: Mar 15, 2022
Interpersonal Communications
Earned: Mar 14, 2022
Dealing with Aggressive Behavior
Earned: Mar 14, 2022
Principles of Leadership
Earned: Mar 13, 2022
Building a Respectful Workplace
Earned: Mar 13, 2022
Written Information Security Program (WISP)
Earned: Mar 13, 2022
Lawful Hiring, Assignment and Promotion Practices
Earned: Mar 10, 2022
Security Supervisor Essentials
Earned: Mar 10, 2022
2022 Global Code of Ethics and Business Conduct Guidelines Annual Refresher
Earned: Feb 25, 2022
February - Monthly Safety Topic - Hazard Communication & Chemical
Safety
Earned: Feb 25, 2022
Use of Force - Important Message from Steve Jones, CEO
Earned: Feb 25, 2022
S.T.O.P. Stair Safety Campaign
Earned: Feb 25, 2022
Use of Force Training Video
Earned: Feb 25, 2022
Allied Universal Core Training Program
Earned: Feb 24, 2022
Media Management
Earned: Feb 24, 2022
Bomb Threats
Earned: Feb 24, 2022
Video Surveillance
Earned: Feb 24, 2022
Indicators of Terrorist Surveillance
Earned: Feb 24, 2022
Emergency Management
Earned: Feb 24, 2022
Workplace Violence
Earned: Feb 23, 2022
Harassment
Earned: Feb 23, 2022
First Aid, CPR and AED Overview
Earned: Feb 23, 2022
Personal Safety
Earned: Feb 23, 2022
Introduction to Safety
Earned: Feb 21, 2022
Difficult People or Situations
Earned: Feb 21, 2022
Exceptional Customer Care
Earned: Feb 21, 2022
Appearance and Wellness
Earned: Feb 21, 2022
Post Orders
Earned: Feb 21, 2022
Liability and Loss Prevention
Earned: Feb 20, 2022
Patrol and Observation
Earned: Feb 20, 2022
Importance of Documentation
Earned: Feb 20, 2022
Note Taking and Report Writing
Earned: Feb 17, 2022
Legal Aspects of Private Security
Earned: Feb 17, 2022
Introduction to Contract Security
Earned: Feb 17, 2022
Driver Training Program
Earned: Feb 8, 2022
Dirty Dozen: Norms
Earned: Feb 4, 2022
More Credentials
Driver Training Course
Earned: Oct 1, 2025
Golf Cart Driver Training Course (SPV)
Earned: Sep 13, 2024
Driver Training Course
Earned: Feb 5, 2024
Ready Response Final Exam
Earned: Mar 18, 2022
Career Opportunities
Earned: Feb 25, 2022
Driver Training Course
Earned: Feb 8, 2022
Timeline
Security Officer
Allied Universal
08.2024 - Current
Security Officer
Securitas
05.2021 - 02.2022
Security Supervisor
Allied Universal
02.2021 - 08.2024
Hostess
Texas Roadhouse
09.2020 - 05.2021
Commercial Truck Driver
Hobby Lobby
11.2019 - 07.2020
Commercial Truck Driver
CFI
06.2018 - 11.2019
Dispatcher
CFI
07.2017 - 06.2018
Commercial Truck Driver
Con-way/XPO/CFI
06.2012 - 07.2017
Commercial Truck Driver
Covenant Transport
12.2009 - 06.2012
Shuttle Driver & Co-owner
Spruce Van Service
10.2001 - 12.2009
Various Positions Held
Various
10.1994 - 10.2001
GED -
Myrtle Beach High School