Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Victoria Burrell-owens

St Louis

Summary

Dynamic leader with a proven track record at Panera Bread, excelling in staff development and performance coaching. Leveraged team leadership and customer focus to significantly enhance team productivity and customer satisfaction. Skilled in fostering a culture of continuous improvement and collaboration, driving innovative solutions and achieving strategic objectives.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Team Manager/Assistant General Manager

Panera Bread
06.2021 - Current
  • Led employee relations through effective communication, coaching, training, and development.
  • Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
  • Enhanced team productivity by implementing efficient task delegation and time management strategies.
  • Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.
  • Ensured compliance with company policies as well as industry regulations through diligent oversight of daily operations and staff adherence to guidelines.
  • Improved overall team morale with effective motivational techniques like reward programs, recognition events, and transparent communication practices.
  • Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
  • Championed process improvements within the department by identifying inefficiencies, proposing solutions, and leading change initiatives.
  • Evaluated employee performance and coached team members, increasing quality of work and employee motivation.
  • Streamlined communication within team, ensuring all members were aligned with project goals and timelines.
  • Led development and execution of strategic plans to meet company objectives, driving team success.
  • Promoted customer-centric approach, leading to repeat business and referrals.
  • Coached junior team members, improving their skills and confidence in their roles.
  • Reduced turnover rates by implementing comprehensive feedback and support system for team members.
  • Fostered culture of continuous improvement, encouraging team members to pursue professional development opportunities.
  • Facilitated cross-functional team meetings to foster collaborative work environment, leading to innovative solutions.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
  • Assisted in recruitment to build team of top performers.

Team Lead

Panera Bread
03.2020 - 06.2021
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Worked at different stations to provide optimal coverage and meet company and store goals.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Increased customer satisfaction by ensuring timely completion of food, and adherence to high-quality standards.
  • Assisted in recruitment to build team of top performers.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Devised and implemented processes and procedures to streamline operations.

Retail Team Member

Panera Bread
10.2018 - 03.2020
  • Accomplished opening and closing procedures according to company guidelines, ensuring punctuality and security measures were upheld.
  • Ensured a high level of customer satisfaction with efficient problem-solving when handling dissatisfied customers.
  • Upheld high standards of cleanliness throughout the entire store, contributing to an inviting atmosphere for both customers and employees.
  • Demonstrated adaptability by working across various areas as needed, showcasing versatility in customer service skills, knowledge, and food service.

Education

High School Diploma -

Parkway West High
Ballwin, MO
05.2019

Skills

  • Customer focus
  • Employee scheduling
  • Influencing skills
  • Staff development
  • Performance coaching
  • Performance appraisal
  • Succession planning
  • Equipment inventory
  • Team leadership
  • Teamwork and collaboration
  • Problem resolution
  • Training and development

Certification

Servsafe certification

Timeline

Team Manager/Assistant General Manager

Panera Bread
06.2021 - Current

Team Lead

Panera Bread
03.2020 - 06.2021

Retail Team Member

Panera Bread
10.2018 - 03.2020

High School Diploma -

Parkway West High

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Victoria Burrell-owens