Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
BusinessDevelopmentManager

Victoria Branco

Kansas City,MO

Summary

Dynamic sales professional with extensive experience at WHSmith, excelling in upselling and guest relations. Proven ability to enhance customer satisfaction through effective problem-solving and time management. Recognized for maintaining high accuracy in POS transactions while fostering strong customer relationships, driving repeat business, and supporting promotional initiatives.

Highly experienced Sales Representative known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.

Highly motivated and well rounded Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience, and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.

Overview

4
4
years of professional experience
1
1
Certificate

Work History

Sales Associate

WHSmith
04.2025 - Current
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Managed approximately 8 store warranties per day, raising the profit for that store.

Cashier

Goodwill
03.2024 - 02.2025
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Addressed customer needs and made product recommendations to increase sales.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Built relationships with customers to encourage repeat business.

Personal Shopper

Walmart
05.2023 - 02.2024
  • Worked productively with customers to meet order requirements and service expectations.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Tracked substitutions and informed customers of changes.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Stayed current on company offerings and industry trends.

Server/Cashier

Lighthouse Pizza & Fries
08.2021 - 09.2022
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Processed orders and sent to kitchen employees for preparation.
  • Handled over 5 catering orders worth $250 or more every two weeks

Education

High School Diploma -

Millard West
Omaha
05.2019

Skills

  • Retail loss prevention
  • Upselling
  • Promotional support
  • Time management
  • Guest relations
  • Service oriented
  • Problem-solving skills
  • Excellent people skills
  • Problem-solving
  • Retail store operations

Certification

  • Liquor license acquired
  • Food Handlers permit acquired
  • 12+ Years of experience in Retail, Sales, and computer work

Interests

  • Documenting and sharing travel experiences
  • Blogging/Vlogging
  • Backpacking and Hiking
  • Enjoy hobbies that combine physical activity with outdoor exploration
  • Baking
  • Spending time with my daughter
  • Finding new learning activities for my daughter

Timeline

Sales Associate

WHSmith
04.2025 - Current

Cashier

Goodwill
03.2024 - 02.2025

Personal Shopper

Walmart
05.2023 - 02.2024

Server/Cashier

Lighthouse Pizza & Fries
08.2021 - 09.2022

High School Diploma -

Millard West

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Victoria Branco