Victoria Betzler
St. Peters
Summary
Detail-oriented Life & Health Insurance Broker with a strong focus on client education, relationship building and support. Licensed in all 50 states and certified to sell Medicare and ACA/Obamacare plans, I am able to navigate complex insurance options and comply with regulations in each state. Successfully managed client needs through: data collection/analysis, effective verbal and written communication skills and organized follow-up. Achieved client satisfaction and generated referral business.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Life & Health Insurance Broker
Steinlage Insurance Agency
O'Fallon, MO
03.2025 - 05.2026
- Obtained licensure for Life, Accident and Health Insurance in all 50 states as well as securing the AHIP and ACA/Obamacare Marketplace certifications to sell Medicare and ACA individual plans to existing clients and referrals.
- Analyzed client needs (doctors/specialists/medications/DME supplies) to recommend suitable coverage options. For the under 65 age group, navigated the complex networks of both Federal and State Based ACA Marketplace exchanges to find the appropriate plan. For the 65 and older, analyzed Medicare Advantage and Medicare Supplement options in their area.
- Educated clients re: What is Medicare/ACA and their options and recommended plans based on the analysis conducted. Provided education through sales calls, emails and blog posts.
- Developed and maintained strong client relationships through effective communication and support. Utilized CRM software to track client interactions, ensuring accurate records and follow-ups.
- Maintained thorough knowledge of federal and state insurance regulations, staying up-to-date on changes that could impact clients.
- Generated referral business from satisfied customers who shared positive experiences with family, friends and colleagues.
- During AEP/OEP, handled approximately 60 outbound and inbound sales-related meetings/calls per week to Medicare and ACA eligible individuals interested in purchasing or reviewing their insurance coverage (another 30-40 clients per week were revieed via email). Most of the calls were 30-45 minutes in length. Typical volume of client interaction is 10-15 clients per day via sales calls or email (varies by week and enrollment period).
Broker Assistant - Life and Health Insurance
Steinlage Insurance Agency
O'Fallon, MO
08.2024 - 03.2025
- Assisted brokers in managing/organizing client accounts through the use of CRM Software (AgencyBloc) and processing insurance applications to ensure coverage on a health plan was approved before the date coverage is needed.
- Coordinated communication between clients and underwriters to ensure timely approval of underwritten policies.
- Developed proficiency in industry regulations to ensure compliance with federal/state health insurance laws (especially understanding CMS regulations).
- Anticipated broker needs by proactively gathering relevant materials and conducting preliminary analyses of health plan options. Also ensured the client understood the benefits included in their selected plan during the time I was enrolling them.
- Cultivated strong relationships with clients (post sales) by providing prompt assistance on inquiries or requests related to their medical provider billings/claims.
Human Resources Analyst
Edward Jones
Des Peres, MO
05.2007 - 03.2015
- Organized/Maintained/Reported business/people data contained in employee databases/systems: Utilized Microsoft Excel, Microsoft Access, statistical software (SPSS) and people-based software (PeopleSoft HRMS, Success Factors) to enter, store and report accurate employee data (performance, assessments, training, work experience). Supported initiatives such as: workforce planning, leadership development and succession planning. Position required 100% accuracy and on-time reporting to Sr. Leadership.
- Identifying and implementing Process Improvements: Identifying areas where operations are not running smoothly, discussing with affected team members and recommending an action plan to ensure all services meet quality standards and delivered on time.
- Developed communication plans & training to support business areas in the firm: Drafted job aids, written communications and delivered in person training re: the use of online systems to collect and report data as well as “how to” documents detailing how a department can organize talent performance/succession planning review meetings. Provided call center support when the business areas needed help in their system usage or implementation of new business process.
- Collected and delivered 360 performance feedback to Sr. Leadership: Utilized competency-based surveys to collect performance feedback from Self, Leader, Peer and Team member perspectives. Created performance feedback reports from the data collected, delivered feedback to the leader and recommended further development/action plans. Each performance feedback/development plan meeting included discussion of strengths, development needs. Required active listening skills, note taking during the discussion, sending an email to the leader that included a recap of the meeting and instructions for next steps.
Accounts Receivable: Accountant/Labor Reporting
Charles E. Jarrell Contracting
Saint Louis, MO
01.2006 - 05.2007
- Utilized accounting software to enter and store data regarding construction contracts, change orders, and monthly billings.
- Provided reports to labor unions regarding wages and # hours employees and contractors worked in a given year to determine fair wage compensation for each professional trade.
- Completed collections calls on all overdue bills in a timely, professional manner.
- Maintained an easy-to-use filing system to ensure all employee and billing information for each construction job was filed together and accessible (especially for auditing purposes).
Education
Master of Arts - Industrial/Organizational Psychology
University of Missouri, St. Louis
Saint Louis, MO05-2006
Bachelor of Arts - Psychology
University of Tulsa
Tulsa, OK05-2001
Skills
- Client relationships: Providing friendly, knowledgeable and timely customer service Generating referrals from these fostered client relationships!
- Strong attention to detail: Analytical, detail-oriented approach to problem-solving and process improvements/creating action plans as well as ensuring accuracy on client applications
- Organizational skills: Developing organizational filing systems, spreadsheets and database software management to easily access needed client information,
- Adaptability: Able to quickly learn and implement new process or policy changes as well as changes to timelines needed to meet the needs/priorities for the clients,
- Communication skills - verbal and written: Conducting sales/educational calls using active listening, empathy and a focus on the important details Delivering presentations and training programs in person to groups of learners and executive leadership Writing email communications and blog posts to be sent to employees or to clients to detail process/policy changes, inform on a topic of interest or communicate a timeline of activities
Certification
- Licensed Life, Accident and Health Insurance - Achieved March 2025
- AHIP Training completed/Certification to sell Medicare earned - April 2025 to sell for 2025; re-certified to sell for 2026 plans in Summer 2025
- ACA/Obamacare certification completed in April 2025 to sell for 2025 plans. In order to sell for 2026, I completed certification in late summer 2025.
- Completed carrier certifications in summer 2025 to sell Medicare plans offered in the following carriers: United Healthcare, Aetna, Cigna/Healthspring, Anthem Blue Cross, Medico/Wellabe, Humana, and Wellcare. Also contracted with Delta Dental, Ameritas and Guardian.
Timeline
Life & Health Insurance Broker
Steinlage Insurance Agency
03.2025 - 05.2026
Broker Assistant - Life and Health Insurance
Steinlage Insurance Agency
08.2024 - 03.2025
Human Resources Analyst
Edward Jones
05.2007 - 03.2015
Accounts Receivable: Accountant/Labor Reporting
Charles E. Jarrell Contracting
01.2006 - 05.2007
Master of Arts - Industrial/Organizational Psychology
University of Missouri, St. Louis
Bachelor of Arts - Psychology
University of Tulsa