VICTORIA AUSTELL
JEFFERSON CITY
Summary
The objective is to be hired as a Program Specialist for the Child Support Systems Unit.
Overview
26
26
years of professional experience
Work History
Case Analyst, Child Support Systems Unit
Department of Social Services
Jefferson City
11.2021 - Current
- Consult with staff in operations, policy, support and IT.
- Respond to, research and resolve help desk inquiries.
- Monitor, research and resolve issues on assigned business and error reports.
- Run and pull reports from the TSO sytem.
- Work eIWO error emails in which some require consulting with ITSD.
- Work to resolve ITSD Cherwell tickets.
- Deactivate terminated employees in the HD, CRS, and SIV systems.
- Perform other related issue as they come up.
Benefit Program Technician, Intergov.
Department of Social Services
Jefferson City
06.2021 - 11.2021
- Organize and maintain confidential information, procedures and forms regarding Child Support In MACCS and Onbase such as:
- -Emancipations
- -Case closures
- -Life to date adjustments
- -Preparing hearing packets
- -Releasing payments
- -Generate forms
- -Case alerts
- -Case Reviews
- -Customer Service
- -Different projects and duties as assigned
Receptionist
Jefferson City Medical Group
Jefferson City
03.2021 - 06.2021
- -Customer service and collect payments (deductibles, copays and billing statements).
Operations Specialist
Systems & Methods, Inc.
Jefferson City
08.2006 - 03.2021
- -I worked in MACSS dealing with the Child Support Programs.
- -I was in a Lead position which included Supervising staff working in the MACSS system dealing with Child Support and The Family Support Division.
- -I handled Workers Compensation Payment which entailed working with The Family Support Division, Child Support Financial Resolution Section.
- -I worked closely with the The Family Support Division, Child Support Financial Resolution Section concerning misapplied money that had to be recovered or applied to the correct case.
- -I had to do research on payments using MACCS to find appropriate information in order for payments to be processed and released to MACSS.
- -Data Entry
- -Scanned information into proprietary system
- -Audit information in system for accuracy
- -Open office daily
- -Train new employees
- -Assist supervisor with hiring process
- -Backup supervisor as needed including shirt management in supervisor's absence
- -Manage a minimum of one Saturday shift a month & more as needed
- Family Support Payment Center
Customer Service Representative
Systems & Methods, Inc.
Jefferson City
11.2003 - 08.2006
- -Answered phone calls regarding child support payments and information from various parties
- -Updated information in MACSS system as needed
- -Prepared paperwork regarding payments
- Family Support Payment Center
Data Entry Clerk
Systems & Methods, Inc.
Jefferson City
10.1999 - 11.2003
- -Entered data into system pertaining to child support payments and ensuring payments to were being allocated correctly in MACSS.
- Family Support Payment Center
Education
30 CREDIT HOURS - General coursework including English, Algebra, Psychology, History, Criminal Justice
LINCOLN UNIVERSITY
01.1999
HIGH SCHOOL DIPLOMA -
BOONVILLE HIGH SCHOOL
01.1996
Skills
- MACSS
- OnBase
- TSO
- Microsoft Word
- Microsoft Excel
- Organizational Skills
- Prioritization
- Written Communication
- Relationship building
- Attention to Detail
- Willingness to Learn
Timeline
Case Analyst, Child Support Systems Unit
Department of Social Services
11.2021 - Current
Benefit Program Technician, Intergov.
Department of Social Services
06.2021 - 11.2021
Receptionist
Jefferson City Medical Group
03.2021 - 06.2021
Operations Specialist
Systems & Methods, Inc.
08.2006 - 03.2021
Customer Service Representative
Systems & Methods, Inc.
11.2003 - 08.2006
Data Entry Clerk
Systems & Methods, Inc.
10.1999 - 11.2003
30 CREDIT HOURS - General coursework including English, Algebra, Psychology, History, Criminal Justice
LINCOLN UNIVERSITY
HIGH SCHOOL DIPLOMA -
BOONVILLE HIGH SCHOOL