Victoria Alcisto
Wentzville
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
7
7
years of professional experience
Work History
Senior Operations Administrator
Fed Ex Ground
St. Peters, MO
12.2025 - Current
- Guided junior staff members to cultivate a positive work environment that encourages professional development.
- Studied and implemented international processing standards to ensure compliance and accuracy.
- Provides clerical support to various management and operational functions, including, but not limited to, photocopying, filing, faxing, emailing and answering telephone.
- Serves as frontline customer service to receive, solve and/or escalate customer inquiries and issues.
- Supports ability for timely delivery and mitigates loss and damage by performing address searches/corrections through various sources and ensuring packages are in good condition for the customer.
- Prioritizes workflow to maximize the number of packages that can be resolved and sent out for delivery in the same day.
- Implemented systematic checks to guarantee all packages received correct scan statuses.
- Facilitated accurate address corrections by promptly contacting customers and utilizing fast and AMS systems.
- Conducted inspections and managed hazardous material damage remediation in accordance with established policies.
- Ensures all loose product is accounted for as per company policy.
- Fulfilled various tasks assigned to support team objectives and operational efficiency.
- Took initiative to master PSD submission processes to enhance preload setup efficiency.
PACKAGE HANDLER, TRAINER
FEDEX
07.2021 - Current
- Loaded and unloaded freight efficiently. Assisted in the handling of freight shipments. Supported team members in managing freight operations.
- Evaluated package conditions to identify damages and facilitate efficient repacking.
- Increased employee retention, providing consistent feedback and constructive criticism during one-on-one coaching sessions.
- Reduced workplace injuries with thorough safety training and regular reinforcement of safe work practices.
- Organized and optimized dock setup to enhance manager accessibility and workflow.
- Executed setup and operation of portable scanner equipment to ensure optimal functionality.
- Trained new package handlers on safety protocols and operational procedures.
- Mentored new hires in the role of package handler, fostering a supportive learning environment for their professional growth.
CASHIER, SHIFT LEAD
SWEET SPOT CAFE
04.2024 - 09.2025
- -restock supplies and keep store at health code standards
- -assisting customers with online orders
- -ability to work all positions in company as needed
- -Morning money management and bank drops
- -order confirmation and lead customer sales rep.
- -train new employees on standards
- -operation of POS system
ROBOTIC TURRET OPERATOR
TRUE MANUFACTURING
01.2024 - 05.2025
- Calibrated equipment for specific job requirements to enhance production quality.
- Achieved improved workflow by effectively sorting and classifying metal types. Facilitated operational efficiency through strategic metal classification.
- -ENSURE QUALITY IS TO STANDARDS
- Examined blueprints for each job to verify specifications and requirements.
- -USE HAND AND POWER TOOLS TO REMOVE ANY BLEMISHES
- Executed quality control assessments by measuring products, maintaining strict adherence to a tolerance of 1/32 inch.
CUSTOMER SALES REP
APPLE CLEANERS
01.2021 - 07.2021
- -PREPARE AND FINALIZE ORDERS
- -QUALITY CONTROL
- -PERFORM OPENING AND CLOSING PROCEDURES FOR BUSINESS
- -SORT ORDERS ACCORDING TO COMPANY STANDARDS
BARKEEP
FRATERNAL ORDER OF EAGLES
05.2020 - 12.2020
- -MONEY AND TILL MANAGEMENT
- -GENERAL BAR KNOWLEDGE
- -PRODUCT STOCKING
SHIFT LEAD
BASKIN ROBINS
09.2019 - 12.2020
- -training new employees
- -maintain health and safety codes
- -lead customer sales rep
- -product management
Education
High School - General Studies
CHAPMAN HIGH SCHOOL
01-2012
Skills
- Leadership
- Microsoft and windows programs
- Motivated and hard working
- Customer relations
- Task delegation
- Quality assurance
- Teamwork
- Time management
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
Timeline
Senior Operations Administrator
Fed Ex Ground
12.2025 - Current
CASHIER, SHIFT LEAD
SWEET SPOT CAFE
04.2024 - 09.2025
ROBOTIC TURRET OPERATOR
TRUE MANUFACTURING
01.2024 - 05.2025
PACKAGE HANDLER, TRAINER
FEDEX
07.2021 - Current
CUSTOMER SALES REP
APPLE CLEANERS
01.2021 - 07.2021
BARKEEP
FRATERNAL ORDER OF EAGLES
05.2020 - 12.2020
SHIFT LEAD
BASKIN ROBINS
09.2019 - 12.2020
High School - General Studies
CHAPMAN HIGH SCHOOL