Victoria Adams
Lee's Summit
Summary
Operations Manager with a proven track record at Lee's Summit Medical Center in team leadership and problem-solving. Employee accountability and performance through mentoring and communication. Skilled in schedule management and customer service, fostering a collaborative environment that improves patient satisfaction and operational efficiency.
Experienced with operations and management, ensuring smooth day-to-day productivity and patient service. With an extensive background in administration and human resources, daily operations, staffing, organizational structures, training and safety.
I excell at addressing operational issues and concerns quickly with collaborative discussions and proven customer satisfaction. Determines staffing requirements, work assignments, and schedules. I am also responsible for hiring and training high-performing people and teams.
Overview
5
5
years of professional experience
Work History
OPERATIONS MANAGER
Lee's Summit Medical Center
06.2025 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Reported issues to higher management with great detail.
- Established positive and effective communication among unit staff and organization leadership.
- Developed strong relationships with Staff and Nursing.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
ASSISTANT DIRECTOR PATIENT SERVICE
Lee's Summit Medical Center
04.2024 - 06.2025
- Patient Rounding: In person visits with patients during meal times to assess their satisfaction with the food and service experience, identify any issues, and address concerns promptly.
- Communication: Food service staff, nurses, and patient fostering a collaborative approach to patient care.
- Kronos: Input and edit staff time.
- Scheduled and assigned work assignments to retail team.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Arranged food items in display cases and retail areas for purchase.
Patient Services Manager
04.2020 - 07.2024
- Working independently as a self starter and collaboratively within a team environment.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Improved patient satisfaction scores.
- Created a positive work environment that fostered teamwork.
- Assisted with interviewing and onboarding new staff members.
Education
Certified Medical Assistant -
Everest College
Kansas City, KS05.2016
High School Diploma - undefined
Central High School
Kansas City, MO05.2001
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Staff training
- Management
- Employee motivation
- Goal setting
- Schedule management
- Time management
- Workplace cleanliness
- Customer engagement
- Cash handling
- Positive attitude
- Multitasking
- Staffing Organizational Skills
Timeline
OPERATIONS MANAGER
Lee's Summit Medical Center
06.2025 - Current
ASSISTANT DIRECTOR PATIENT SERVICE
Lee's Summit Medical Center
04.2024 - 06.2025
Patient Services Manager
04.2020 - 07.2024
High School Diploma - undefined
Central High School
Certified Medical Assistant -
Everest College
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