Victoria Adams
Lee's Summit
Summary
Dynamic Operations Manager with a proven track record at Lee's Summit Medical Center, excelling in team leadership and problem-solving. Enhanced employee accountability and performance through effective mentoring and communication. Skilled in schedule management and customer service, fostering a collaborative environment that improved patient satisfaction and operational efficiency.
Experienced with operational management, ensuring smooth day-to-day operations and enhanced productivity.
Assistant Operation Manager with extensive background in administration and human resources. Supervise daily operations and organizations. Strong competencies for addressing operational issues and concerns quickly. Determines staffing requirements, work assignments and schedules for new projects. Excellent skills hiring and recruiting to develop high-performing teams.
Overview
5
5
years of professional experience
Work History
Operations Manager
Lee's Summit Medical Center
03.2020 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Reported issues to higher management with great detail.
- Established positive and effective communication among unit staff and organization leadership.
- Developed strong relationships with Staff and Nursing.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Assistant Director Patient Service
Lee's Summit Medical Center
04.2024 - 03.2025
- Patient Rounding: In person visits with patients during meal times to assess their satisfaction with the food and service experience,identify any issues, and address concerns promptly.
- Communication: Food service staff, nurses, and patient fostering a collaborative approach to patient care.
- Kronos: Input and edit staff time
- Scheduled and assigned work assignments to retail team
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Arranged food items in display cases and retail areas for purchase.
Education
Certified Medical Assistant -
Everest College
05-2016
High School Diploma -
Central High School
Kansas City, MO05-2001
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Staff training
- Management
- Employee motivation
- Goal setting
- Schedule management
- Time management
- Workplace cleanliness
- Customer engagement
- Cash handling
- Positive attitude
- Multitasking
Timeline
Assistant Director Patient Service
Lee's Summit Medical Center
04.2024 - 03.2025
Operations Manager
Lee's Summit Medical Center
03.2020 - Current
Certified Medical Assistant -
Everest College
High School Diploma -
Central High School
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